HR Vendor Management Specialist

MR DIY Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

MR DIY Philippines is seeking an HR 3P Vendor Management Specialist to drive third-party staffing for stores, ensuring compliant, cost-effective solutions aligned with warehouse needs.

The role focuses on vendor relationship management, onboarding/offboarding of 3P workers, performance analytics, and governance across outsourcing partners, with an emphasis on process digitalization and continuous improvement.

Qualifications

• Bachelor's degree in Business, HR, Operations, or related field; MBA or equivalent preferred.
• Minimum of 3 years' experience in vendor management, HR operations, or manpower outsourcing.
• Experience managing third-party staffing vendors in retail, FMCG, or logistics preferred.
• Excellent communication and negotiation skills.
• Analytical mindset with data-driven decisions.
• Strong problem-solving and conflict resolution skills.
• Extensive knowledge of labor laws in the Philippines.

Responsibilities

• Serve as the primary contact for vendor-related escalations across the warehouse department.
• Train warehouse managers and HRBPs on vendor protocols and compliance.
• Manage relationships with third-party manpower vendors and SLAs.
• Align 3P manpower deployment with store staffing plans and seasonal needs.
• Oversee onboarding/offboarding of 3P workers and coordinate timely training.
• Collaborate with internal stakeholders to communicate staffing needs to vendors.
• Champion digitalization of vendor management processes (dashboards, portals, e-signatures).
• Establish KPIs and SLAs for vendor performance and improve SOPs.
• Monitor SLA data like fulfillment, absenteeism, turnover; implement improvements.
• Facilitate quarterly business reviews with 3P vendors.
• Ensure vendor adherence to labor laws and safety standards.
• Coordinate with HRBP and Legal on investigations.
• Maintain audit-ready contracts and deployment docs.
• Provide guidance to managers on vendor management best practices.
• Monitor vendor billing accuracy and cost trends.
• Support budgeting and forecasting for 3P manpower costs.

Skills

Vendor management

HR operations

Stakeholder management

Data analysis

Negotiation

Compliance

Communication

Labor laws Philippines

Education

Bachelor's degree in Business, HR, Operations

MBA or equivalent preferred

Job description

About The Job HR Vendor Management Specialist

JOB TITLE : HR 3P Vendor Management Specialist

Salary Range

The HR - 3P Vendor Management Specialist will be responsible for executing our third-party manpower vendors for Store, ensuring efficient and effective staffing solutions to support our growing business. The HR 3P Vendor Management Specialist also ensures vendor compliance, service quality, cost-effectiveness, and alignment with warehouse-level staffing needs. It also drives standardization, performance monitoring, and continuous improvement across outsourced workforce engagements.

Key Responsibilities

Stakeholder Engagement

• Serve as the primary point of contact for vendor-related escalations across warehouse department.
• Train warehouse managers and HRBPs on vendor protocols, escalation paths, and compliance expectations

Vendor Strategy & Contracting

• Manage and maintain relationships with third-party manpower vendors and service level agreements

3P Workforce Planning & Deployment

• Align 3P manpower deployment with store staffing plans, seasonal needs, and expansion schedules
• Oversee the onboarding and offboarding processes for deployed workers provided by 3P manpower vendors while coordinating with HRBP to ensure timely onboarding, training, and replacement of deployed workers
• Collaborate with internal stakeholders to understand staffing needs and communicate these to 3P vendors
• Champion digitalization of vendor management processes (e.g., dashboards, portals, e-signatures)

Performance Monitoring & Analytics

• Establish KPIs and SLAs for vendor performance (e.g., fill rate, compliance, incident rate) and enhance SOPs, templates, and toolkits for vendor onboarding, reporting, and incident handling
• Monitor and analyze SLA data and/or metrics such as fulfillment rates, absenteeism, and turnover across 3P vendors and implement corrective actions and opportunities for process improvements
• Facilitate quarterly business reviews with 3P vendors to discuss performance, issues and improvement plans.

Compliance & Risk Management

• Ensure vendor adherence to labor laws, occupational safety standards, and company policies
• Coordinate with HRBP and Legal on vendor related-investigation or escalation
• Maintain audit-ready documentation for contracts, deployment records, and compliance reports
• Support internal audits and regulatory inspections related to outsourced workforce
• Provide guidance and support to managers on best practices for effective vendor management

Cost Control & Optimization

• Monitor vendor billing accuracy, rate adherence, and cost trends
• Support budgeting and forecasting for 3P manpower costs

Qualifications

• Bachelors degree in Business, HR, Operations, or related field; MBA or equivalent preferred
• Minimum of 3 years' experience in a vendor management, HR operations, or manpower outsourcing
• Extensive experience managing third-party staffing vendors in retail, FMCG, or logistics preferred
• Excellent communication and negotiation skills, with the ability to build strong relationships with vendors
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Strong problem-solving and conflict resolution skills
• Extensive knowledge in labor laws and regulations in the Philippines