HR Vendor Management Specialist (WH)

MR DIY Philippines; Marikina; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

A leading retail company in the Philippines is seeking an HR 3P Vendor Management Lead to oversee vendor management and ensure compliance with labor laws and operational policies. The role requires strong negotiation and analytical skills, as well as at least 8 years of experience in vendor management or HR operations. You will develop relationships with third-party manpower vendors, manage staffing solutions, and monitor performance metrics. Join this dynamic team to drive efficient workforce management and contribute to the company's growth.

Qualifications

• Minimum of 8 years' experience in vendor management, HR operations, or manpower outsourcing.
• Extensive experience managing third-party staffing vendors in retail, FMCG, or logistics.
• Strong knowledge of labor laws and regulations in the Philippines.
• Excellent communication and negotiation skills, with the ability to build strong relationships with vendors.
• Extensive knowledge of labor laws and regulations in the Philippines.

Responsibilities

• Oversee management of third-party manpower vendors.
• Develop vendor management framework and maintain relationships.
• Align 3P manpower deployment with staffing needs.
• Establish KPIs and monitor vendor performance.
• Ensure vendor compliance with labor laws and policies.
• Monitor billing accuracy and identify cost-saving opportunities.
• Align 3P manpower deployment with store staffing plans, seasonal needs, and expansion schedules.
• Oversee onboarding and offboarding processes for deployed workers provided by 3P manpower vendors while coordinating with HRBP to ensure timely onboarding, training, and replacement of deployed workers.
• Collaborate with internal stakeholders to understand staffing needs and communicate these to 3P vendors.
• Champion digitalization of vendor management processes (e.g., dashboards, portals, e-signatures).
• Establish KPIs and SLAs for vendor performance and enhance SOPs, templates, and toolkits for vendor onboarding, reporting, and incident handling.
• Monitor and analyze SLA data and/or metrics such as fulfillment rates, absenteeism, and turnover across 3P vendors and implement corrective actions and opportunities for process improvements.
• Facilitate quarterly business reviews with 3P vendors to discuss performance, issues and improvement plans.
• Ensure vendor adherence to labor laws, occupational safety standards, and company policies.
• Coordinate with HRBP and Legal on vendor related-investigation or escalation.
• Maintain audit-ready documentation for contracts, deployment records, and compliance reports.
• Support internal audits and regulatory inspections related to outsourced workforce.
• Provide guidance and support to managers on best practices for effective vendor management.
• Monitor vendor billing accuracy, rate adherence, and cost trends.
• Identify opportunities for cost savings, efficiency improvements, and vendor consolidation.

Skills

Vendor management

Negotiation skills

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in Business, HR, Operations, or related field

MBA or equivalent preferred

Tools

MS Excel

Contract management systems

Job description

JOB TITLE : HR 3P Vendor Management Lead

REPORTS TO : HR Head

SALARY RANGE :

The HR - 3P Vendor Management Lead will be responsible for overseeing the management of our third‑party manpower vendors, ensuring efficient and effective staffing solutions to support our growing business. The HR 3P Vendor Management Lead also ensures vendor compliance, service quality, cost‑effectiveness, and alignment with store‑level staffing needs. It also drives standardization, performance monitoring, and continuous improvement across outsourced workforce engagements.

KEY RESPONSIBILITIES

Stakeholder Engagement

• Serve as the primary point of contact for vendor‑related escalations across stores and departments
• Train store managers and HRBPs on vendor protocols, escalation paths, and compliance expectations

Vendor Strategy & Contracting

• Develop and implement a manpower vendor management framework covering selection, onboarding, negotiating, contracting and renewal
• Manage and maintain relationships with third‑party manpower vendors and service level agreements
• Lead vendor sourcing, processes, and contract negotiations in coordination with Finance and Legal
• Define vendor segmentation (e.g., regional, specialized, bulk deployment) and tailor engagement models accordingly

3P Workforce Planning & Deployment

• Align 3P manpower deployment with store staffing plans, seasonal needs, and expansion schedules
• Oversee the onboarding and offboarding processes for deployed workers provided by 3P manpower vendors while coordinating with HRBP to ensure timely onboarding, training, and replacement of deployed workers
• Collaborate with internal stakeholders to understand staffing needs and communicate these to 3P vendors
• Champion digitalization of vendor management processes (e.g., dashboards, portals, e‑signatures)

Performance Monitoring & Analytics

• Establish KPIs and SLAs for vendor performance (e.g., fill rate, compliance, incident rate) and enhance SOPs, templates, and toolkits for vendor onboarding, reporting, and incident handling
• Monitor and analyze SLA data and/or metrics such as fulfillment rates, absenteeism, and turnover across 3P vendors and implement corrective actions and opportunities for process improvements
• Facilitate quarterly business reviews with 3P vendors to discuss performance, issues and improvement plans.

Compliance & Risk Management

• Ensure vendor adherence to labor laws, occupational safety standards, and company policies
• Coordinate with HRBP and Legal on vendor related‑investigation or escalation
• Maintain audit‑ready documentation for contracts, deployment records, and compliance reports
• Support internal audits and regulatory inspections related to outsourced workforce
• Provide guidance and support to managers on best practices for effective vendor management

Cost Control & Optimization

• Monitor vendor billing accuracy, rate adherence, and cost trends
• Identify opportunities for cost savings, efficiency improvements, and vendor consolidationSupport budgeting and forecasting for 3P manpower costs

Qualifications

• Bachelors degree in Business, HR, Operations, or related field; MBA or equivalent preferred
• Minimum of 8 years' experience in a vendor management, HR operations, or manpower outsourcing
• Extensive experience managing third‑party staffing vendors in retail, FMCG, or logistics preferred
• Excellent communication and negotiation skills, with the ability to build strong relationships with vendors
• Analytical mindset with the ability to interpret data and make data‑driven decisions
• Strong problem‑solving and conflict resolution skills
• Extensive knowledge in labor laws and regulations in the Philippines