HR Systems Manager (HCM)

SM Supermalls; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

SM Supermalls seeks an experienced HRIS Applications Manager to govern and optimize HR applications across their lifecycle. You will own post‑project support, define SLAs, and manage incidents and service requests to ensure production reliability.

The role requires 3–5 years of HRIS experience, a BS in IT/CS/Engineering, and certifications such as ITIL, Darwinbox, or OutSystems are a plus. Based at MOA Square, Pasay City, with strong governance and stakeholder alignment responsibilities.

Qualifications

• 3–5 years of experience managing or supporting HRIS applications.
• Graduate of BS Computer Engineering / Computer Science / Information Technology.
• ITIL, Darwinbox Studio, or OutSystems certifications are a plus.
• Knowledge of HR business processes and best practices.

Responsibilities

• Manages and governs HR Applications throughout their lifecycle.
• Optimizes Total Cost of Ownership for Applications managed.
• Owns application post‑project completion and supports live production HR applications.
• Defines SLA and support escalation path (L1, L2, L3).
• Manages incidents, problems, and service requests for assigned applications.
• Maintains a Knowledge Base or Operations Manual.
• Coordinates with Platform Manager on new processes/functions for the applications.
• Escalates issues to higher management when needed.

Skills

HRIS management

ITIL certification

Stakeholder alignment

Education

BS in Computer Engineering / CS / IT

Tools

Darwinbox Studio

OutSystems

Job description

The position ensures the effective management, stability, support, and governance of HR and Employee Services applications. You will maintain system reliability, driving continuous improvements, managing application-related risks, and ensuring compliance with organizational policies and regulatory requirements.

Job Responsibilities:

• Manages and governs HR Applications throughout their entire lifecycle.
• Optimizes Total Cost of Ownership (TCO) for Applications managed.
• Takes ownership of Application after Project Completion. Overall accountable in providing support to HR Applications that are live in Production.
• Defines Service Level Agreement (SLA), and support escalation path (L1, L2, and L3) for Applications managed/supported.
• Manages Incidents, Problems, and Service Requests assigned to his/her applications.
• Maintains a Knowledge Base or Application Operations Support Manual.
• Seeks alignment from Platform Manager when new Business Processes or functionalities are developed for his/her application.
• Understands how and when to escalates issues to higher management.
• 3 to 5 years of experience in managing or supporting HRIS applications, either as Application Manager, Operations Manager, or Project Manager.
• Graduate of BS Computer Engineering / Computer Science / Information Technology
• ITIL certification, Darwinbox Studio, or OutSystems certification are a plus
• Knowledge of Human Resources Business Processes and Best Practices / Standards
• Must be willing to work in MOA Square, Pasay City