HR Success Factor Specialist

Asia Peopleworks Inc.; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading HR solutions provider in Makati is seeking a Tier 1 HR Support Specialist. The role involves analyzing HR system queries, maintaining data quality, and supporting HR initiatives. A Bachelor's degree in a related field and experience in HR or HRIS are preferred. The ideal candidate is agile, focused on customer service, and proficient in Microsoft applications.

Qualifications

• 3-4 years of relevant working experience in HR, HRIS, business analysis, or project management.
• Deep focus on employee experience and operational excellence.
• Proficiency in English for effective communication.

Responsibilities

• Provide tier 1 support for HR systems-related queries.
• Escalate unresolved issues to the next support level.
• Enter system configuration data and maintain data quality.
• Support system upgrades and perform acceptance testing.

Skills

Customer service focus

Data analysis

Communication skills

Agility

Microsoft Office proficiency

Education

Bachelor's degree in HR, Business Administration, IT, or related field

Tools

HR Information System (HRIS)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• As a tier 1 support, to produce analysis and resolutions to answer queries related to HR systems
• To track، route and redirect cases to the relevant SME (Subject Matter Experts) using standard procedures and common sense and to escalate unresolved questions to the next level of support
• To support projects and initiatives across the organization such as data retention rules, annual performance, and development management
• To enter system configuration data into relevant systems and serves as a 2nd line of defence regarding data quality
• To support releases and scheduled system upgrades and to perform system acceptance testing
• To manage tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs)
• To draft user guides, project documentations, system configuration workbook, UAT script, knowledge articles, etc. in written and visual formats
• To recommend procedure modifications or improvements as appropriate
• To contribute to a culture of service excellence and support continuous improvement
• Performs other duties as required
• A Bachelor's degree in HR, Business Administration, IT, Data Analyst, or a related field is preferred
• Good understanding of HR processes, HR systems or data analysis acquired through 3-4 years of relevant working experience in HR, HRIS (HR Information System), HR Business analysis or HR project management (Digital HR Professional)
• Deep focus on customer service, employee experience, operational excellence, and continuous improvement
• Agility and eager to learn HR systems and to obtain system certifications
• Proficient in English both written and verbal
• Adept with Microsoft applications, including Word, Excel, and PowerPoint
• HR system certifications are an advantage and prior experience of being super user of HR systems is desirable (Digital HR Professional)

HRIS Success Factor

Working Location

Working Location

6/F, Asia PeopleWorks, Inc.. 6/F, The Athenaeum Bldg, 160 L.P. Leviste Street, Salcedo, Makati, 1227 Metro Manila, Philippines

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