HR Systems Manager (HCM)

SM Supermalls; Pasay; On-site; PHP 600,000 - 800,000; Full time

Job summary

SM Supermalls is seeking an HR Applications Manager to govern HRIS systems, ensure reliability, and drive continuous improvements in HR software across the live environment.

You will define SLAs, manage incidents and changes, coordinate with Platform Manager for new processes, and ensure compliance with policies while working at MOA Square, Pasay City. The ideal candidate has 3–5 years of HRIS-focused experience, a relevant BS degree, and ITIL/Darwinbox/OutSystems certifications.

Qualifications

• 3–5 years of experience in managing or supporting HRIS applications, either as Application Manager, Operations Manager, or Project Manager.
• Graduate of BS Computer Engineering / Computer Science / Information Technology
• ITIL certification, Darwinbox Studio, or OutSystems certification are a plus
• Knowledge of Human Resources Business Processes and Best Practices / Standards

Responsibilities

• Manages and governs HR Applications throughout their entire lifecycle.
• Optimizes Total Cost of Ownership (TCO) for Applications managed.
• Takes ownership of Application after Project Completion and provides production support for live HR applications.
• Defines Service Level Agreement (SLA) and support escalation path (L1, L2, and L3).
• Manages Incidents, Problems, and Service Requests for assigned applications.
• Maintains a Knowledge Base or Application Operations Support Manual.
• Seeks alignment from Platform Manager for new business processes or functionalities.
• Escalates issues to higher management when needed.

Skills

HRIS management

SLA definition

Incident management

IT governance

Production support

Knowledge base

Stakeholder alignment

Regulatory compliance

Education

BS Computer Engineering

BS Computer Science

BS Information Technology

Tools

ITIL certification

Darwinbox Studio

OutSystems certification

Job description

The position ensures the effective management, stability, support, and governance of HR and Employee Services applications. You will maintain system reliability, driving continuous improvements, managing application-related risks, and ensuring compliance with organizational policies and regulatory requirements.

Job Responsibilities:

• Manages and governs HR Applications throughout their entire lifecycle.
• Optimizes Total Cost of Ownership (TCO) for Applications managed.
• Takes ownership of Application after Project Completion. Overall accountable in providing support to HR Applications that are live in Production.
• Defines Service Level Agreement (SLA), and support escalation path (L1, L2, and L3) for Applications managed/supported.
• Manages Incidents, Problems, and Service Requests assigned to his/her applications.
• Maintains a Knowledge Base or Application Operations Support Manual.
• Seeks alignment from Platform Manager when new Business Processes or functionalities are developed for his/her application.
• Understands how and when to escape issues to higher management.
• 3 to 5 years of experience in managing or supporting HRIS applications, either as Application Manager, Operations Manager, or Project Manager.
• Graduate of BS Computer Engineering / Computer Science / Information Technology
• ITIL certification, Darwinbox Studio, or OutSystems certification are a plus
• Knowledge of Human Resources Business Processes and Best Practices / Standards
• Must be willing to work in MOA Square, Pasay City