HR Systems & HCM Operations Manager — Production Support

SM Supermalls; Pasay; On-site; PHP 600,000 - 800,000; Full time

Job summary

SM Supermalls is seeking an HR Applications Manager to govern HRIS systems, ensure reliability, and drive continuous improvements in HR software across the live environment.

You will define SLAs, manage incidents and changes, coordinate with Platform Manager for new processes, and ensure compliance with policies while working at MOA Square, Pasay City. The ideal candidate has 3–5 years of HRIS-focused experience, a relevant BS degree, and ITIL/Darwinbox/OutSystems certifications.

Qualifications

• 3–5 years of experience in managing or supporting HRIS applications, either as Application Manager, Operations Manager, or Project Manager.
• Graduate of BS Computer Engineering / Computer Science / Information Technology
• ITIL certification, Darwinbox Studio, or OutSystems certification are a plus
• Knowledge of Human Resources Business Processes and Best Practices / Standards

Responsibilities

• Manages and governs HR Applications throughout their entire lifecycle.
• Optimizes Total Cost of Ownership (TCO) for Applications managed.
• Takes ownership of Application after Project Completion and provides production support for live HR applications.
• Defines Service Level Agreement (SLA) and support escalation path (L1, L2, and L3).
• Manages Incidents, Problems, and Service Requests for assigned applications.
• Maintains a Knowledge Base or Application Operations Support Manual.
• Seeks alignment from Platform Manager for new business processes or functionalities.
• Escalates issues to higher management when needed.

Skills

HRIS management

SLA definition

Incident management

IT governance

Production support

Knowledge base

Stakeholder alignment

Regulatory compliance

Education

BS Computer Engineering

BS Computer Science

BS Information Technology

Tools

ITIL certification

Darwinbox Studio

OutSystems certification

Job description

SM Supermalls is seeking an HR Applications Manager to govern HRIS systems, ensure reliability, and drive continuous improvements in HR software across the live environment.

You will define SLAs, manage incidents and changes, coordinate with Platform Manager for new processes, and ensure compliance with policies while working at MOA Square, Pasay City. The ideal candidate has 3–5 years of HRIS-focused experience, a relevant BS degree, and ITIL/Darwinbox/OutSystems certifications.