Application Support Manager

Robinsons Retail Holdings Inc.; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Robinsons Retail Holdings Inc. in the Philippines seeks an IT Application Support & Services leader to helm the HR, Finance, and Treasury platforms, overseeing end-to-end project delivery from requirements through go-live.

You will drive system enhancements, manage change requests, and coordinate with vendors to ensure seamless operations, data accuracy, and process optimization across business units. The role requires strong experience in ERP/HRIS setups (Oracle, Darwinbox), SQL, Power Apps,

Qualifications

• Bachelor of Science in Accountancy, Information Technology, or a related field.
• Proven track record in IT application management, enterprise system administration, and cross functional project management.
• Extensive experience leading SIT/UAT execution for HR and Finance systems.
• Proficiency in enterprise ERP/HRIS configuration (e.g., Oracle, Darwinbox), database management (SQL), process automation (Power Apps), and data visualization (Power BI).

Responsibilities

• Direct end-to-end project management for HR and Finance system implementations and migrations, guiding them through SIT, UAT, and Go-Live phases.
• Manage and execute all system enhancements and change requests specifically tailored for HR and Finance platforms.
• Provide first-line technical assistance and issue resolution for HR, Finance, and Treasury systems.
• Coordinate and communicate with third-party support vendors for HR and Finance systems to facilitate necessary configurations, system maintenance, and issue resolution.
• Design automated workflows, SLA-driven ticketing frameworks, and business requirements documents to streamline inter-departmental requests.
• Coordinate technical alignment, file structure specifications, and host-to-host integrations with third party vendors and banking partners.

Skills

IT project management

SIT/UAT leadership

Vendor coordination

Cross-functional collaboration

Education

Bachelor of Science in Accountancy, Information Technology, or a related field

Tools

Oracle

Darwinbox

SQL

Power Apps

Power BI

Job description

• Lead the IT Application Support & Services team as the primary point of contact for enterprise HR, Finance, and Treasury platforms.
• Oversee end-to-end project management, execute system enhancements, and manage change requests exclusively for HR and Finance systems to ensure seamless business operations and process optimization.

Job Responsibilities

• Direct end-to-end project management for HR and Finance system implementations and migrations, guiding them through SIT, UAT, and Go-Live phases.
• Manage and execute all system enhancements and change requests specifically tailored for HR and Finance platforms.
• Provide first-line technical assistance and issue resolution for HR, Finance, and Treasury systems.
• Coordinate and communicate with third-party support vendors for HR and Finance systems to facilitate necessary configurations, system maintenance, and issue resolution.
• Design automated workflows, SLA-driven ticketing frameworks, and business requirements documents to streamline inter-departmental requests.
• Coordinate technical alignment, file structure specifications, and host-to-host integrations with third party vendors and banking partners.

Qualifications

• Bachelor of Science in Accountancy, Information Technology, or a related field.
• Proven track record in IT application management, enterprise system administration, and cross functional project management.
• Extensive experience leading SIT/UAT execution for HR and Finance systems.
• Proficiency in enterprise ERP/HRIS configuration (e.g., Oracle, Darwinbox), database management (SQL), process automation (Power Apps), and data visualization (Power BI).