HR Supervisor (Telecom)

Primus@Knowledge Specialists, Inc.; Philippines; On-site; PHP 480,000 - 580,000; Full time

Job summary

Primus@Knowledge Specialists, Inc. in the Philippines is hiring an HR Generalist/Supervisor to manage end-to-end employee lifecycles, from onboarding to offboarding and records management.

The role handles high-volume staffing, shift scheduling, and deployments for rotating or night shifts. You will address employee grievances, drive engagement programs, ensure compliance with Philippine labor laws, and coach HR associates while tracking workforce metrics to deliver data-driven retention

Qualifications

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 1 to 5 years of generalist or supervisory HR experience, preferably within a BPO, tech, or telecommunications setup.
• Solid understanding of local employment standards, statutory benefits, and employee relations.
• Proficiency in HRIS and Excel for analytics.

Responsibilities

• Manage end-to-end employee lifecycles including onboarding, internal movements, offboarding, and records management.
• Coordinate high-volume staffing, shift scheduling support, and deployment for operational demands, including rotating or night shifts.
• Handle employee grievances and drive engagement programs.
• Ensure strict compliance with local labor regulations such as Philippine labor laws.
• Coach, lead, and evaluate the performance of HR or People Services associates.
• Track workforce metrics and prepare operational status reports.
• Deliver data-driven recommendations for retention and efficiency.

Skills

HR knowledge

People management

HRIS proficiency

Excel analytics

Education

Bachelor's degree in HR

Related field acceptable

Tools

HRIS

Microsoft Excel

Job description

About the role

This role involves managing end-to-end employee lifecycles including onboarding, internal movements, offboarding, and records management. You will coordinate high-volume staffing, shift scheduling support, and deployment for operational demands, including rotating or night shifts. You will handle employee grievances, drive engagement programs, and ensure strict compliance with local labor regulations such as Philippine labor laws. You will coach, lead, and evaluate the performance of HR or People Services associates, track workforce metrics, prepare operational status reports, and deliver data-driven recommendations for retention and efficiency.

Key responsibilities

• Manage end-to-end employee lifecycles including onboarding, internal movements, offboarding, and records management

• Coordinate high-volume staffing, shift scheduling support, and deployment for operational demands, including rotating or night shifts

• Handle employee grievances and drive engagement programs

• Ensure strict compliance with local labor regulations such as Philippine labor laws

• Coach, lead, and evaluate the performance of HR or People Services associates

• Track workforce metrics and prepare operational status reports

• Deliver data-driven recommendations for retention and efficiency

About you

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field

• 1 to 5 years of generalist or supervisory HR experience, preferably within a BPO, tech, or telecommunications setup

• Solid understanding of local employment standards, statutory benefits, and employee relations

• Proficiency in Human Resource Information Systems (HRIS) and Microsoft Office applications, particularly Excel for analytics