HR Solutions Services Associate III

Conduent; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

Conduent is hiring for a role in Pasay, Philippines, that involves preparing benefit calculations, guiding employees with claims, and ensuring accurate processing of benefits. The role demands proficiency in analytical processes and effective communication skills, while working with minimal supervision.

The position expects a vocational training or equivalent experience. You'll collaborate closely with teams to achieve quality service and support, making a positive impact through your work.

Qualifications

• Proficiency in analytical or operational processes.
• Ability to complete atypical assignments with limited supervision.
• Understanding of team integration to achieve goals.

Responsibilities

• Prepares benefit calculations and reports accurately.
• Guides employees in completing forms and claims.
• Processes relocation documentation and payments.

Education

Vocational training or equivalent experience

Job description

Job Track Description

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficiency within a range of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• May establish the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Uses discretion to change work procedures and practices.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations)
• Prepares year-end benefit statements and benefit record updates.
• Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates.
• Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums.
• Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees.
• Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts)
• Prepares offers, terms, and conditions letters.
• Performs other duties as assigned.
• Complies with all policies and standards.