HR Solutions Services Associate III - Mandarin Bilingual

Conduent; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Conduent, a global leader delivering mission-critical services, seeks a team-oriented professional in the Philippines to support benefit processes and administration. You will handle calculations, statements, enrollments, and liaison work with actuarial staff, managers, and client teams to ensure accurate, timely benefits operations.

The role emphasizes adherence to procedures, collaborative problem solving, and the ability to guide colleagues on standard practices.

Qualifications

• Proficiency within a range of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• May establish the appropriate approach for new assignments.
• Liaises with colleagues and guides junior team members as needed.

Responsibilities

• Prepares benefit calculations and reports (e.g., vendor billings, leave, and terminations).
• Prepares year-end benefit statements and updates records.
• Assists with benefit open enrollment including system testing and self-service enrollment.
• Guides employees in forms, claims, and premium calculations.
• Liaises with actuarial staff and managers on client employees.
• Processes relocation documentation and payments.
• Prepares offers, terms, and conditions letters.
• Performs other duties as assigned.

Skills

Analytical abilities

Operational processes

Team collaboration

Education

Vocational training or equivalent experience

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficiency within a range of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• May establish the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Uses discretion to change work procedures and practices.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations)
• Prepares year-end benefit statements and benefit record updates.
• Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates.
• Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums.
• Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees.
• Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts)
• Prepares offers, terms, and conditions letters.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.