HR Shared Services Manager

PM Consulting; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

PM Consulting is seeking an HR Shared Services Manager (Service Fulfillment Manager) to oversee end-to-end after-sales HR operations in an onsite, Monday-to-Friday setup. You will drive service delivery, enforce SLAs, and coordinate cross-functional teams to ensure high levels of customer satisfaction in a fast-paced environment.

Success requires strong analytical and communication skills, proven leadership of HR teams, and expertise in designing after-sales service programs while maintaining

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in customer service and managing customer expectations.
• Knowledge of planning and designing after-sales service programs.
• Proven ability to lead and coordinate teams effectively.
• Strong attention to detail and organizational skills.
• Experience in the telecommunications industry is an advantage.
• Bachelor's degree in Business, Management, or a related field is preferred.

Responsibilities

• Oversee end-to-end HR operational processes.
• Ensure efficient and accurate service fulfilment.
• Maintain service level agreements and quality standards.
• Identify opportunities for process improvements and automation.
• Standardize HR workflows and operational procedures.
• Enhance service efficiency and employee experience.
• Lead and develop HR shared services teams.
• Monitor team performance and service delivery metrics.
• Ensure operational excellence and accountability.
• Manage HR systems accuracy and reporting.
• Ensure compliance with labor regulations and internal controls.
• Support audits and governance requirements.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Customer service experience

Managing customer expectations

After-sales service design

Attention to detail

Education

Bachelor's degree in Business/Management or related field

Job description

About the job HR Shared Services Manager

HR Shared Services Manager (Service Fulfillment Manager)

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Service Fulfillment Manager is responsible for overseeing end-to-end after-sales operations to ensure efficient and timely service delivery. This role focuses on managing service performance, coordinating cross-functional teams, and ensuring high levels of customer satisfaction in a fast-paced operational environment.

Key Responsibilities

HR Service Delivery

• Oversee end-to-end HR operational processes
• Ensure efficient and accurate service fulfillment
• Maintain service level agreements and quality standards

Process Optimization

• Identify opportunities for process improvements and automation
• Standardize HR workflows and operational procedures
• Enhance service efficiency and employee experience

People & Team Management

• Lead and develop HR shared services teams
• Monitor team performance and service delivery metrics
• Ensure operational excellence and accountability

Systems & Compliance

• Manage HR systems accuracy and reporting
• Ensure compliance with labor regulations and internal controls
• Support audits and governance requirements

Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in customer service and managing customer expectations
• Knowledge of planning and designing after-sales service programs
• Proven ability to lead and coordinate teams effectively
• Strong attention to detail and organizational skills
• Experience in the telecommunications industry is an advantage
• Bachelor's degree in Business, Management, or a related field is preferred