HR Operations Manager

Latte Search; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Birthday Gift

Training and Development Programs

Health Care Plan (HMO) with Dental and

Group Life and Accident Insurance

Sick and Vacation Leave

Bereavement Leave

13th Month Pay

SSS, PHIC and Pag-IBIG

Job summary

Latte Search seeks an HR Operations leader to run performance management, employee experience/retention, and onboarding/offboarding as one integrated function across client entities. You will supervise the HR Analysts and Generalists, ensure process integration, and monitor SLA compliance while standardizing workflows and reporting.

The role requires 7–10 years of HR management/operations experience, 3–4 years leading a multi-function HR team, and strong cross-functional coordination.

Qualifications

• Graduate of Human Resource Management, Psychology, Business Administration, or related course
• 7–10 years of HR management or operations experience
• 3–4 years managing a multi-function HR team
• Proficient in Microsoft Office and HR reporting/monitoring tools
• Strong cross-functional coordination, supervisory, and analytical skills
• Able to manage competing priorities across multiple HR sub-functions
• Willing to be deployed to client sites and work onsite as needed

Responsibilities

• Lead HR Operations across Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding.
• Supervise HR Analysts and Generalists on the team.
• Ensure processes stay aligned and SLA monitoring is in place.
• Maintain standardized workflows, templates, and trackers.
• Consolidate and submit HR reports to the HR Director within timelines.
• Coach direct reports on execution quality and their development.
• Escalate issues to the HR Director and coordinate with Payroll, Legal, etc.

Skills

Team supervision

HR analytics

MS Office

HR reporting

Cross-functional coordination

Process integration

Stakeholder management

Prioritization

Education

Bachelor’s degree in HR Management / Psychology / Business Administration

Tools

MS Office

HRIS tools

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

We are looking for an HR leader who can run performance management, employee experience/retention, and onboarding/offboarding as one integrated HR Operations function across the group's client entities, rather than as separate siloed teams.

What type of work will you be doing?

You will be responsible for managing the HR Operations function - comprising Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding - across the group's client entities:

• Team Supervision - Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding) on the team.
• Process Integration - Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned and mutually reinforcing.
• SLA Monitoring - Monitor SLA compliance across all three functions and intervene on at-risk items.
• Standardization - Maintain standardized workflows, templates, and trackers across the team.
• Reporting - Consolidate and submit HR Operations reports to the HR Director within agreed timelines. Attend client review meetings.
• Coaching - Coach direct reports on execution quality and support their professional development.
• Escalation - Escalating issues to the HR Director and coordinating with internal departments (Payroll, Legal, etc.)
• Graduate of Human Resource Management, Psychology, Business Administration, or any related course
• At least 7-10 years of HR management or operations experience, with at least 3-4 years managing a multi-function HR team
• Proficient in Microsoft Office and HR reporting/monitoring tools
• Strong cross-functional coordination, supervisory, and analytical skills
• Able to manage competing priorities across multiple HR sub-functions simultaneously
• Willing to be deployed to client sites and work onsite as needed

Preferred qualifications:

• Experience in a managed services or shared services HR setup
• Familiarity with multi-discipline KPI/SLA monitoring frameworks
• Prior experience overseeing two or more HR functions simultaneously
• Experience leading team consolidations or process-integration initiatives

  What are the benefits of the position?

  • Birthday Gift
  • Training and Development Programs
  • Health Care Plan (HMO) with Dental and Vision upon regularization
  • Group Life and Accident Insurance upon regularization
  • Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash.
  • Bereavement Leave of 3 days upon regularization
  • Healthy and Encouraging Work Environment
  • 13th Month Pay as mandated by the Philippine Government
  • Government Mandated Benefits (SSS, PHIC and Pag-IBIG)

  We look forward to reviewing your application!