HR Shared Services and Fulfillment Manager | Ortigas

PM Consulting; Mandaluyong; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

PM Consulting in Ortigas is seeking an HR Shared Services and Fulfillment Manager to lead daily service delivery and workforce fulfillment, coordinating between HR, Operations, Recruitment and Field Management.

The role oversees People Services operations, monitors performance, and drives process improvements to enhance efficiency and employee experience.

Qualifications

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 3–5 years of experience in HR Operations, Shared Services, Recruitment Operations, or Workforce Fulfillment.
• Supervisory or team leadership experience preferred.
• Experience supporting high-volume or nationwide operations is an advantage.
• Strong coordination and stakeholder management capability.
• Knowledge of labor laws, HR processes, and employee lifecycle management.
• Proficiency in Microsoft Office and HRIS platforms.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, operationally driven environment.

Responsibilities

• Oversee end-to-end People Services processes and fulfillment activities.
• Coordinate onboarding, deployments, and employee records.
• Ensure compliance with labor laws and company policies.
• Handle escalations related to employee services and coordinate resolutions.
• Support employee engagement and retention initiatives.
• Oversee manpower fulfillment across operational teams.
• Coordinate with Recruitment, Operations, and Area Supervisors on staffing needs.
• Track fulfillment metrics and generate status reports.
• Endorse and onboard new hires into operations.
• Provide regular manpower deployment reports.

Skills

HR Operations

Shared Services

Workforce Fulfillment

Leadership

Stakeholder Management

Labor Laws & Compliance

HRIS & MS Office

Communication

Organization

Problem-Solving

Education

Bachelor's degree in HR, Psychology, Business Administration, or related field

Job description

HR Shared Services and Fulfillment Manager | Ortigas

Job Openings HR Shared Services and Fulfillment Manager | Ortigas

About the job HR Shared Services and Fulfillment Manager | Ortigas

HR Shared Services and Fulfillment Manager

Work Setup: Onsite

Work Schedule: Monday to Friday | Morning Shift

Job Summary

The HR Shared Services and Fulfillment Manager is responsible for managing daily HR service delivery and workforce fulfillment activities to ensure seamless employee support, efficient manpower deployment, onboarding execution, and operational coordination across teams. This role serves as a key link between HR, Operations, Recruitment, and Field Management to ensure manpower requirements and employee service needs are delivered efficiently and aligned with business objectives.

The position oversees People Services operations, monitors service‑level performance, and drives continuous process improvements to enhance operational efficiency and employee experience.

Key Responsibilities

People Services Operations

• Oversees end-to-end People Services processes including onboarding, employee movements, offboarding, documentation, and employee concerns
• Ensures timely processing and accuracy of employee records and HR documentation
• Monitors compliance with labor laws, company policies, and internal procedures
• Handles escalations related to employee services and coordinates issue resolution with relevant stakeholders
• Supports employee engagement and retention initiatives
• Oversees manpower fulfillment requirements across operational teams
• Coordinates with Recruitment, Operations, and Area Supervisors on deployment schedules and staffing needs
• Tracks fulfillment metrics including turnaround time, deployment completion, and workforce availability
• Ensures smooth endorsement and onboarding of newly hired employees into operations
• Provides regular manpower deployment and fulfillment status reports

Leadership & Team Management

• Supervises and mentors People Services staff and coordinators
• Conducts coaching, performance monitoring, and alignment sessions
• Drives operational improvements to enhance service delivery standards
• Acts as Officer-in-Charge during leadership absences and supports operational decision‑making

Reporting & Process Improvement

• Prepares dashboards, manpower reports, and service analytics
• Identifies workflow gaps and recommends process automation or enhancements
• Maintains accurate monitoring systems for employee servicing and workforce deployment

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or related field
• 3–5 years of experience in HR Operations, Shared Services, Recruitment Operations, or Workforce Fulfillment
• Supervisory or team leadership experience preferred
• Experience supporting high‑volume or nationwide operations is an advantage
• Strong coordination and stakeholder management capability
• Knowledge of labor laws, HR processes, and employee lifecycle management
• Proficiency in Microsoft Office and HRIS platforms
• Strong communication, organization, and problem‑solving skills
• Ability to thrive in a fast‑paced, operationally driven environment