HR Shared Services Lead — People & Process Excellence

Grace Global Operations Center (Philippines) Inc.; Muntinlupa; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

14th Month Pay

Retirement Plan Design

LinkedIn Learning Access

Performance Incentive Program

HMO coverage from day 1

Job summary

Grace Global Business Services (GBS) Manila seeks an HRSS Supervisor to lead a team of HR Generalists delivering Tier 2 HR support across multiple geographies. You will partner with COEs, HRBPs, and stakeholders to ensure accurate case resolution and strong employee experience.

You will oversee performance reviews, policy guidance, and continuous improvement initiatives while promoting a service-excellence culture and collaboration across HR functions.

Qualifications

• At least 5 years of experience in HR Operations or HR Shared Services.
• Strong knowledge of end-to-end HR processes and policies.
• Experience handling tier-2 HR support and case management.

Responsibilities

• Lead and coach a team of HR Generalists across geographies.
• Manage tier-2 HR cases ensuring timely, accurate resolutions.
• Collaborate with COEs, HRBPs, and stakeholders to deliver HR services.
• Drive process improvements and HR technology adoption.

Skills

HR Operations

HR Shared Services

End-to-end HR

Education

Bachelor’s degree in HR or related field

Tools

HRIS / HR systems

Job description

Grace Global Business Services (GBS) Manila seeks an HRSS Supervisor to lead a team of HR Generalists delivering Tier 2 HR support across multiple geographies. You will partner with COEs, HRBPs, and stakeholders to ensure accurate case resolution and strong employee experience.

You will oversee performance reviews, policy guidance, and continuous improvement initiatives while promoting a service-excellence culture and collaboration across HR functions.