Remote Global HR Operations & Service Delivery Lead

HSP Group; España; On-site; PHP 5,643,000 - 8,150,000; Full time

Job summary

HSP Group is seeking a Global Service Manager for HR Operations & Service Delivery. This remote role coordinates onboarding, employee lifecycle administration, and service delivery across a global portfolio, serving as the primary SPOC to ensure an exceptional customer experience throughout the journey.

Responsibilities include managing onboarding and BAU activities, collaborating with GSAs, local service providers, and internal stakeholders.

Qualifications

• 5+ years in HR Operations or related service delivery environments.
• Experience coordinating onboarding across multiple countries.

Responsibilities

• Create project plans, onboarding/transition plans, RAIDS logs, and SteerCo reports.
• Forecast onboarding and Go Live dates to ensure timely launches.

Skills

HR Operations

Onboarding coordination

Stakeholder management

Customer-focused service

Remote collaboration

English communication

Process improvement

SLA adherence

Tools

Salesforce

Workday

Freshdesk

Jira

Monday.com

Job description

HSP Group is seeking a Global Service Manager for HR Operations & Service Delivery. This remote role coordinates onboarding, employee lifecycle administration, and service delivery across a global portfolio, serving as the primary SPOC to ensure an exceptional customer experience throughout the journey.

Responsibilities include managing onboarding and BAU activities, collaborating with GSAs, local service providers, and internal stakeholders.