HR Shared Services Manager: Leadership & Process

Aumtrend Ph Inc; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Hammerjack Pty Ltd seeks a results-driven HR Shared Services Leader to guide a team delivering high-quality employee services in a fast-paced environment. You will drive performance, implement process improvements, and ensure compliance with policies.

You will collaborate with Delivery Managers and cross-functional teams to align HR initiatives with business needs and create SOPs for knowledge consistency across staff levels. This role emphasizes confidentiality and strong stakeholder engagement.

Qualifications

• 5+ years in HR Shared Services HelpDesk with at least 2 years in a supervisory or leadership role.
• Experience with HRIS systems, HR processes, and service delivery models.

Responsibilities

• Lead, mentor, and motivate a team of HR Shared Services professionals to deliver exceptional customer service.
• Set clear goals and performance expectations, and provide regular feedback to ensure team success.
• Conduct regular one-on-one meetings and performance reviews, identifying opportunities for development and growth.
• Identify areas for process efficiency and quality improvements within HR Shared Services, implementing best practices.
• Work with leadership to standardize and streamline HR processes within the project.
• Lead initiatives to enhance service delivery, reduce operational costs, and increase employee satisfaction.
• Oversee day-to-day operations of HR services, including employee inquiries, onboarding, benefits administration, payroll support, and other HR-related functions in compliance with our Client policies and procedures.
• Ensure accurate and timely processing of HR transactions while maintaining a high level of confidentiality and compliance.
• Act as a point of escalation for complex employee issues and resolve them in a timely and effective manner.
• Work closely with Delivery Managers and other departments to ensure HR services align with business needs.
• Collaborate with cross-functional teams to manage HR projects and initiatives. Provide feedback and insights to HR leadership on service delivery trends and team performance.
• Be able to assist in creating Standard Operating Procedures (SOPs) to ensure maximum alignment of knowledge across all staff levels
• Ensure all HR Shared Services activities are compliant with relevant laws, regulations, and organizational policies.
• Prepare and deliver regular reports on team performance, employee service metrics, and process improvements.

Skills

Leadership

Coaching

Team management

Communication

Interpersonal skills

Problem solving

Conflict resolution

HR policies

Employment laws

Attention to detail

Confidentiality

Organizational skills

Tools

HRIS

Payroll systems

Job description

Hammerjack Pty Ltd seeks a results-driven HR Shared Services Leader to guide a team delivering high-quality employee services in a fast-paced environment. You will drive performance, implement process improvements, and ensure compliance with policies.

You will collaborate with Delivery Managers and cross-functional teams to align HR initiatives with business needs and create SOPs for knowledge consistency across staff levels. This role emphasizes confidentiality and strong stakeholder engagement.