HR Senior Manager

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Job summary

A dynamic human resources firm in Quezon City seeks an experienced HR Manager with over a decade of experience, particularly in BPO settings. The ideal candidate will lead a team while ensuring compliance with labor laws and delivering excellent HR services. Strong analytical and communication skills are essential. This full-time position demands proactive management to foster a positive workplace culture. Compensation includes performance bonuses and government-mandated benefits.

Qualifications

• Minimum 10 years experience as HRBP, at least 10-15 years in a managerial capacity.
• Strong knowledge of HR processes, policies, and technologies.
• Proven track record of leading HR teams in a fast-paced environment.

Responsibilities

• Lead and mentor HR Shared Services team.
• Ensure consistent quality service delivery.
• Develop performance goals for HR staff.

Skills

Employee Engagement

Labor Relations

Compliance & Audits

HRIS data management

Analytical skills

Excellent communication

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS

Payroll systems

Job description

On-site - Quezon City >10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Read More

Must Have

• Labor and Employee Relations which includes policy making
• Employee Engagement
• Compliances & Audits
• C&B – understanding of statutory compliances at least is required
• HRIS – exposure to data management, HR process improvements and innovations
• Financials – for OCSI requires stronger knowledge while for VC it is good understanding of budget management

Required Qualifications

• College Graduate in Any Field; Preferably of Human Resources related course
• Minimum of 10 years’ experience as HRBP with at least 10-15 years at Manager capacity
• Working knowledge in key facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement and etc.)
• Extensive knowledge and experience on Corporate Compliance and Labor Laws
• At least 5 years working experience in BPO industry as an HR Manager is required.
• Proven track record of managing HR service delivery and leading HR teams in a fast paced, service-oriented environment.
• Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS, payroll systems, benefits administration).
• Excellent leadership, coaching, and mentoring skills, with the ability to motivate and develop a high performing team.
• Strong analytical skills, with experience in data analysis and reporting to drive decision making and process improvements.
• Excellent communication and interpersonal skills, with the ability to build relationships with employees, leadership, and cross functional teams.

Key Responsibilities

• Lead, manage, and mentor a team of HR Shared Services professionals, including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff.
• Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.
• Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.
• Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
• Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other Related processes.
• Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPI's).
• Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction.
• Act as the escalation point for complex HR issues, ensuring timely resolution and effective communication with employees and business leaders.
• Ensure that all HR activities comply with internal policies, legal, regulatory, and industry standards, including data privacy and security regulations.
• Stay updated on relevant HR laws and regulations, ensuring HR processes and activities adhere to compliance requirements.
• Develop and enforce guidelines for maintaining confidentiality, safeguarding sensitive employee data, and ensuring compliance in HRSS operations.
• Partner with HR leadership, business units, and IT teams to ensure HRSS services align with organizational objectives and support business needs.
• Act as the liaison between HR and other departments to ensure seamless communication and collaboration on HR projects and initiatives.
• Communicate effectively with senior leadership regarding HR performance, challenges, and opportunities for improvement.

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