HR Manager

cxperts; Pasig; Vor Ort; PHP 900.000 - 1.800.000; Vollzeit

Zusammenfassung

cxperts is seeking an HR Manager for a fast-paced BPO environment in the Philippines. The role covers recruitment, employee relations, performance management, compliance, payroll inputs, and HR operations to maintain workforce stability and engagement.

The ideal candidate will have 6–10 years of HR experience in BPO/ITES, strong leadership, and expertise in HRIS and recruitment tools. This position requires adaptability to shift patterns and a data-driven mindset.

Qualifikationen

• Bachelor’s degree in HR, Business Administration, or related field; MBA/PGDM in HR preferred.
• 6–10 years of HR experience, preferably in BPO/ITES industry.
• Strong understanding of high-volume hiring and attrition management.
• Knowledge of labor laws and HR best practices.
• Experience with HRIS and recruitment tools.

Aufgaben

• Oversee end-to-end HR functions including recruitment, employee relations, performance management, compliance and HR operations.
• Support high-volume hiring, workforce planning, and engagement initiatives.
• Drive performance appraisal processes and support managers with KPIs and underperformance.
• Ensure payroll inputs, attendance, and leave management are accurate and compliant.
• Maintain HRIS data integrity and audit readiness.
• Collaborate with operations, quality, and training teams as HR business partner.
• Provide HR insights and reports to leadership.

Kenntnisse

Interpersonal skills

Communication skills

Conflict resolution

Problem solving

Fast-paced environment

Data-driven decisions

Leadership

Team management

Ausbildung

Bachelor’s degree in HR/Business Administration

MBA/PGDM in HR preferred

Tools

HRIS

Recruitment tools

Jobbeschreibung

Job Summary

The HR Manager in a BPO setting is responsible for managing end-to-end human resource functions, including recruitment, employee relations, performance management, compliance, and HR operations. This role focuses on supporting high-volume hiring needs, ensuring workforce stability, and driving employee engagement in a fast-paced, target-driven environment.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Oversee bulk hiring and ramp-up recruitment strategies to meet business demands.
• Collaborate with operations teams to forecast manpower requirements.
• Ensure quick turnaround time for hiring while maintaining quality standards.
• Manage recruitment channels (job portals, referrals, campus hiring, etc.).

2. Employee Relations & Engagement

• Address employee grievances and provide timely resolution.
• Promote a positive work culture aligned with company values.
• Design and implement employee engagement initiatives (events, recognition programs).
• Conduct stay interviews and exit interviews to improve retention.

3. Performance Management

• Drive performance appraisal processes and ensure timely completion.
• Support managers in setting KPIs and managing underperformance.
• Implement performance improvement plans (PIPs) when required.
• Align performance management with business objectives.

4. HR Operations & Compliance

• Ensure adherence to labor laws and company policies.
• Manage employee records, documentation, and HRIS systems.
• Oversee payroll inputs, attendance, and leave management.
• Ensure audit readiness and maintain compliance documentation.

5. Learning & Development

• Identify training needs for agents, team leaders, and managers.
• Coordinate onboarding and induction programs.
• Support leadership development initiatives within operations.

6. Retention & Attrition Management

• Analyze attrition trends and develop action plans.
• Drive initiatives to improve employee satisfaction and retention.
• Benchmark compensation and benefits with industry standards.

7. Stakeholder Management

• Partner with operations, quality, and training teams.
• Act as an HR business partner to support organizational goals.
• Provide HR insights and reports to leadership.

Qualifications & Requirements

• Bachelor’s degree in HR, Business Administration, or related field (MBA/PGDM in HR preferred).
• 6–10 years of HR experience, preferably in BPO/ITES industry.
• Strong understanding of high-volume hiring and attrition management.
• Knowledge of labor laws and HR best practices.
• Experience with HRIS and recruitment tools.

Key Skills & Competencies

• Strong interpersonal and communication skills
• Conflict resolution and problem-solving ability
• Ability to work in a fast-paced, target-driven environment
• Data-driven decision-making
• Leadership and team management

Key Performance Indicators (KPIs)

• Employee attrition rate
• Employee engagement scores
• Compliance adherence
• Performance management effectiveness

Work Environment

• Fast-paced and high-pressure environment typical of BPO operations
• May require working in shifts depending on business needs