HR Operations Specialist (BPO Operation)

Eastvantage Business Solutions Inc.; Taguig; Hybrid; PHP 300,000 - 600,000; Full time

Job summary

Eastvantage Business Solutions Inc. is seeking an HR Specialist to support end-to-end HR operations across the employee lifecycle in the Philippines. The role emphasizes onboarding, offboarding, benefits administration, and maintaining compliant HR processes.

You will collaborate with cross-functional teams to ensure accurate HR records, timely transactions, and a seamless employee experience while adhering to labor regulations.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.
• 2–4 years of experience in HR Operations, HR Shared Services, or HR Administration.
• Proven experience in onboarding, offboarding, and benefits administration.

Responsibilities

• Coordinate end-to-end onboarding activities, including employment documentation, HRIS updates, and new hire orientation.
• Partner with Talent Acquisition, Payroll, IT, Facilities, and hiring managers to ensure onboarding readiness.
• Serve as the primary point of contact for new hires and ensure completion of pre-employment requirements.
• Drive continuous improvements to enhance the onboarding experience.
• Manage end-to-end employee separation processes, including resignations, terminations, transfers, and exit documentation.
• Coordinate clearance, final pay requirements, and exit interviews with relevant stakeholders.
• Maintain accurate employee records and ensure compliance with legal and company retention requirements.
• Administer employee benefits programs, including enrollments, updates, renewals, and terminations.
• Respond to employee benefits inquiries and coordinate with external vendors and providers.
• Process employee lifecycle transactions such as promotions, transfers, status changes, and personal information updates.

Skills

HR operations

Onboarding & offboarding

HRIS experience

Microsoft Excel

Education

Bachelor's degree in HR/Business Administration

Tools

HRIS

HR case management

Job description

About the role

We are looking for a detail-oriented and customer-focused HR Specialist to support end-to-end HR operations across the employee lifecycle. This role is responsible for delivering exceptional HR services with a primary focus on onboarding, offboarding, benefits administration, and HR operations, ensuring a seamless employee experience while maintaining compliance with company policies and labor regulations. As part of the HR Shared Services team, you will collaborate with employees, managers, and cross-functional stakeholders to ensure timely and accurate HR transactions, maintain employee records, and continuously improve HR processes.

Key responsibilities

• Coordinate end-to-end onboarding activities, including employment documentation, HRIS updates, and new hire orientation

• Partner with Talent Acquisition, Payroll, IT, Facilities, and hiring managers to ensure onboarding readiness

• Serve as the primary point of contact for new hires and ensure completion of pre-employment requirements

• Drive continuous improvements to enhance the onboarding experience

• Manage end-to-end employee separation processes, including resignations, terminations, transfers, and exit documentation

• Coordinate clearance, final pay requirements, and exit interviews with relevant stakeholders

• Maintain accurate employee records and ensure compliance with legal and company retention requirements

• Administer employee benefits programs, including enrollments, updates, renewals, and terminations

• Respond to employee benefits inquiries and coordinate with external vendors and providers

• Process employee lifecycle transactions such as promotions, transfers, status changes, and personal information updates

About you

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field

• 2–4 years of experience in HR Operations, HR Shared Services, or HR Administration

• Proven experience in onboarding, offboarding, and benefits administration

• Hands-on experience with HRIS, employee records management, and HR case management systems

• Knowledge of employee lifecycle processes, labor laws, and data privacy regulations

• Proficiency in Microsoft Office, particularly Microsoft Excel

• Strong organizational, analytical, and problem-solving skills

• Excellent communication, customer service, and stakeholder management abilities

• Ability to thrive in a fast-paced, high-volume, and multicultural environment