HR Helpdesk (BGC Taguig) | Onsite

Tasq Staffing Solutions, Inc.; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Tasq Staffing Solutions, Inc. is seeking an HR Shared Services professional to join our onsite HR helpdesk in Taguig. You will respond to employee inquiries, guide payroll and benefits, and maintain accurate records.

The role requires 1–2 years of relevant experience, strong communication, discretion with confidential information, and willingness to work onsite in BGC, Taguig. You will support SLAs and contribute to process improvements.

Qualifications

• College graduate in HR, Psychology, Business Administration, or related field.
• 1–2 years of HR Shared Services, Helpdesk, CS or HR Operations experience.
• Experience with HRIS, ticketing systems or case management tools is a plus.
• Strong communication and customer service skills.
• Ability to handle confidential employee information with discretion.
• Willing to work onsite in BGC, Taguig City.
• Can start ASAP.

Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Skills

Strong communication

Customer service

Discretion with confidential info

Education

College degree in HR/Business related field

Tools

HRIS

Ticketing systems

Case management tools

Job description

Work Setup: Onsite

Work Location: BGC, Taguig

Qualifications:

• College graduate in human resources, Psychology, Business Administration, or related field.
• 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
• Experience with HRIS, ticketing systems or case management tools is an advantage.
• Strong communication and customer service skills.
• Ability to handle confidential employee information with discretion.
• Willing to work onsite in BGC, Taguig City.
• Can start ASAP.

Key Responsibilities:

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.