HR Helpdesk (BGC Taguig) | Onsite

TASQ; Pateros; On-site; PHP 391,000 - 580,000; Full time

Job summary

TASQ is hiring for an HR Shared Services professional to handle inquiries and HR operations onsite at BGC, Taguig. You will respond to employee questions via phone, email, chat, or ticketing systems and guide on payroll, benefits, leave, and HR policies.

Maintain accurate case documentation, process data updates, escalate complex issues to HR specialists, and uphold SLAs while contributing to continuous service improvements.

Qualifications

• College degree in HR, Psychology, Business Administration, or related field.
• 1–2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
• Experience with HRIS, ticketing systems or case management tools is an advantage.
• Strong communication and customer service skills.
• Ability to handle confidential employee information with discretion.
• Willing to work onsite in BGC, Taguig City.
• Can start ASAP.

Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Skills

Strong communication

Customer service

Confidential information handling

Education

Bachelor-level degree in HR/related field

Tools

HRIS

Ticketing systems

Job description

Work Setup: Onsite

Work Location: BGC, Taguig

Qualifications:

• College graduate in human resources, Psychology, Business Administration, or related field.
• 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
• Experience with HRIS, ticketing systems or case management tools is an advantage.
• Strong communication and customer service skills.
• Ability to handle confidential employee information with discretion.
• Willing to work onsite in BGC, Taguig City.
• Can start ASAP.

Key Responsibilities:

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.