HR Helpdesk Specialist — Onsite in Taguig

Infosys BPM Philippines; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Infosys BPM Philippines seeks an HR Helpdesk Associate to be the first contact for employee HR inquiries and deliver exceptional service on payroll, benefits, policies, and records. You will ensure documentation accuracy, timely resolution, and policy compliance.

You will respond via phone, email, chat, or tickets; provide payroll and benefits guidance; maintain records; process data updates; escalate when needed and uphold SLAs while contributing to service improvements.

Qualifications

• Bachelor's degree in human resources, psychology, business administration, or related field.
• 1-2 years of HR Shared Services, HR Helpdesk, Customer Service, or HR Operations experience.
• Strong communication and customer service skills.

Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet SLAs and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Skills

HR Helpdesk

Customer Service

Communication

Education

Bachelor's degree in HR or related

Tools

HRIS

Ticketing systems

Job description

Infosys BPM Philippines seeks an HR Helpdesk Associate to be the first contact for employee HR inquiries and deliver exceptional service on payroll, benefits, policies, and records. You will ensure documentation accuracy, timely resolution, and policy compliance.

You will respond via phone, email, chat, or tickets; provide payroll and benefits guidance; maintain records; process data updates; escalate when needed and uphold SLAs while contributing to service improvements.