HR Help Center Coordinator: Drive Employee Support

Capital One; Muntinlupa; On-site; PHP 1,845,018 - 2,767,527; Full time

Job summary

Capital One is seeking a Fixed Term Associate - HR Help Center Coordinator located in Alabang, Muntinlupa. The role involves processing associate concerns through HR tools and resolving cases effectively. Candidates should have a background in Psychology or Business Administration, with strong communication and analytical skills.

Familiarity with HRIS tools and cloud contact systems is preferred. The position offers a dynamic work environment with a focus on personal development and equal opportunities for all.

Qualifications

• At least a college graduate, preferably in Psychology, Business Administration, or related course.
• Knowledge and experience in HR Contact Center operations.
• Must possess strong communication skills for business correspondences.

Responsibilities

• Process associate’s concerns via HRIS Tool and HR Case Ticketing Tool.
• Handle and resolve Tier1 cases for HRHC core tasks.
• Provide logistics/administrative assistance in department programs.

Skills

Analytical skills

Customer focus

Strong oral and written communication

Knowledge of HRIS tools

Experience in HR Contact Center

Education

Graduate in Psychology or Business Administration

Tools

HRIS tools (Workday, SAP, PeopleSoft)

Case Ticketing Tools (Salesforce, ServiceNow, Siebel)

GSuite

Amazon Connect or cloud contact systems

Job description

Capital One is seeking a Fixed Term Associate - HR Help Center Coordinator located in Alabang, Muntinlupa. The role involves processing associate concerns through HR tools and resolving cases effectively. Candidates should have a background in Psychology or Business Administration, with strong communication and analytical skills.

Familiarity with HRIS tools and cloud contact systems is preferred. The position offers a dynamic work environment with a focus on personal development and equal opportunities for all.