HR Help Desk Coordinator — Tier 1 Support

Capital One; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Job summary

Capital One is looking for an HR Help Center Coordinator in Alabang, Muntinlupa. This role involves assisting the HR team in processing inquiries and resolving HR cases efficiently. Ideal candidates should possess relevant educational backgrounds in psychology or business administration, experience with HR contact centers, and proficiency in tools like Workday and Salesforce. Capital One values diversity and is committed to providing equal employment opportunities.

Qualifications

• At least college graduate, preferably in Psychology, Business Administration, or a related course.
• Fresh graduate or preferably with relevant work experience.
• Knowledge in HR Contact Center and associated tools.

Responsibilities

• Process associate’s concerns and inquiries via HRIS Tool and Case Ticketing Tool.
• Handle Tier 1 cases within agreed timelines.
• Coordinate and assign Tier 2 cases to appropriate HR functions.

Skills

Knowledge in HR Contact Center

Analytical skills

Good communication skills

Customer focus

Education

College graduate in Psychology, Business Administration, or related course

Tools

HRIS tools (e.g., Workday, SAP, PeopleSoft)

Case Ticketing Tools (e.g., Salesforce, Service Now, Siebel)

Amazon Connect or any cloud contact system

Gsuites

Job description

Capital One is looking for an HR Help Center Coordinator in Alabang, Muntinlupa. This role involves assisting the HR team in processing inquiries and resolving HR cases efficiently. Ideal candidates should possess relevant educational backgrounds in psychology or business administration, experience with HR contact centers, and proficiency in tools like Workday and Salesforce. Capital One values diversity and is committed to providing equal employment opportunities.