IT Service Desk Coordinator - Remote Support & Onboarding

Capital One; Muntinlupa; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

Capital One is looking for a Technical Support Specialist in Alabang, Philippines. You will provide efficient technical support, resolve software issues, and assist onboarding new team members. Ideal candidates should have at least 1 year of call center experience and be amenable to a hybrid setup.

This role requires strong communication, problem-solving, and analytical skills. Join us to ensure high associate value standards while making an impact in our team.

Qualifications

• At least 1 year experience in a call center environment or equivalent.
• Amenable to work in a Hybrid Setup.
• Amenable to work in a Shifting Schedule (24/7 Operations).

Responsibilities

• Provide application support through remote access tools to resolve internal end user issues.
• Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk.
• Interact with end users via soft phone or chat modules to resolve primarily software issues.

Skills

Communication skills for written and verbal business correspondences

Excellent problem-solving and judgment skills

Analytical skills for decision-making

Education

High School graduate

Job description

Capital One is looking for a Technical Support Specialist in Alabang, Philippines. You will provide efficient technical support, resolve software issues, and assist onboarding new team members. Ideal candidates should have at least 1 year of call center experience and be amenable to a hybrid setup.

This role requires strong communication, problem-solving, and analytical skills. Join us to ensure high associate value standards while making an impact in our team.