HR Generalist | Parañaque

IBEX Global Solutions (Philippines) Inc.; Parañaque; On-site; PHP 360,000 - 480,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. seeks an HR Generalist to perform professional HR duties across employee relations, training, performance management, onboarding, policy implementation and compliance.

The role supports designated sites, works with senior HR management, and handles the full employee lifecycle from hiring to exit counseling, with emphasis on confidentiality and accurate record-keeping; graveyard shift availability is required.

Qualifications

• Bachelor's degree required.
• At least 6 months of experience in employee relations, preferably in BPO.
• Experience in Employee Engagement is highly desirable.
• Strong confidentiality and data handling.
• Proficient with Microsoft Office.
• Excellent interpersonal and communication skills.
• Ability to multi-task and detail-oriented.

Responsibilities

• Administers HR plans and policies; maintains handbook.
• Implements department goals and systems.
• Manages compensation program and performance reviews.
• Maintains affirmative action programs and compliance records.
• Provides employee counseling and exit interviews.
• Participates in staff meetings and maintains org charts.
• Evaluates reports and suggests process improvements.
• Maintains HRIS records and reporting.
• Ensures compliance with employment laws.
• Performs other related duties as assigned.

Skills

Employee relations

Policy implementation

Performance management

On boarding

Confidentiality

Communication skills

Interpersonal skills

Education

Bachelor's Degree

Tools

HRIS

Microsoft Office

Job description

RESPONSIBILITIES:

The human resource generalist is responsible for performing HR-related duties on a professional level and works closely with senior HR management in supporting designated sites. This position carries out responsibilities in the following functional areas: employee relations, training, performance management, on boarding, policy implementation, affirmative action and employment law compliance.

Essential Functions

1. Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.




2. Participates in developing department goals, objectives and systems.




3. Administers the compensation program; monitors the performance evaluation program and revises as necessary.




4. Develops and maintains affirmative action program; maintain other records, reports and logs to conform to regulations.




5. Handles employee relations counseling, outplacement counseling and exit interviewing.




6. Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory.




7. Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.




8. Maintains human resource information system records and compiles reports from the database.




9. Maintains compliance with federal and state regulations concerning employment.




10. Performs other related duties as required and assigned.

Requirements:

• Bachelor's Degree




• At least 6 months of related experience specializing in Employee Labor Relations is required. Exposure in handling LR for a BPO or Call Center company is a plus




• Background in Employee Engagement is highly desired.




• With strong exposure in creating and processing of employee cases, memorandums, notices and internal labor processes




• Proficient personal computer skills, including Microsoft Office.




• Excellent interpersonal, written, and oral communication skills




• Sound comprehension skills




• Ability to maintain the highest level of confidentiality.




• Ability to complete work with a high level of accuracy and attention to detail.




• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.




• Ability to work in permanent graveyard shift