HR Generalist — Employee Relations & Compliance

IBEX Global Solutions (Philippines) Inc.; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an HR Generalist to lead HR functions for a busy customer contact center location in Metro Manila. You will handle employee relations, benefits, leave management, safety, performance management and compliance.

This role partners with management to support onboarding, training managers, and ensure legal compliance while maintaining confidentiality across the workforce.

Qualifications

• College degree in HR, Psychology, Business, or related field preferred.
• Two years of HR experience in employee relations and administration of multiple HR disciplines; HR certifications helpful.
• Business experience in telecommunications, call center, or customer service industry supporting a large number of employees preferred.
• Strong knowledge of HR including EEOC, FMLA, OSHA, FLSA, Workers' Compensation, compensation and benefits, HR policy administration, and compliance.
• Problem solver, detail oriented with strong organization skills; ability to maintain confidentiality and manage multiple shifts.

Responsibilities

• Primarily supports a specific client group providing guidance to management and employees on HR issues; supports site HR policies and procedures.
• Partners with Recruiting, Training, and Operations on onboarding and policy administration; facilitates New Employee Orientation sessions.
• Administers HR programs related to the employee lifecycle including orientation, leave management, safety, benefits, performance management, HRIS, and records; ensures legal compliance.
• Supports HR related training and development for management.
• Collaborates with managers to support initiatives related to employee satisfaction, engagement and retention.

Skills

Employee relations

Policy administration

Training delivery

Regulatory compliance

Confidentiality

Education

Bachelor's degree in HR, Psychology, Business

Tools

MS Office

HRIS

Job description

IBEX Global Solutions (Philippines) Inc. is seeking an HR Generalist to lead HR functions for a busy customer contact center location in Metro Manila. You will handle employee relations, benefits, leave management, safety, performance management and compliance.

This role partners with management to support onboarding, training managers, and ensure legal compliance while maintaining confidentiality across the workforce.