HR Associate (Data & Ticket Management)

Hammerjack Pty Ltd; Taguig; Hybride; PHP 268 000 - 357 000; Temps partiel

Résumé du poste

Hammerjack Pty Ltd in the Philippines is seeking a HR Shared Services professional to provide centralized HR services across ticket, benefits, and related transactions. You will ensure service center efficiency, maintain employee records, and support HRIS and technology specialists.

The role covers day-to-day GHRS operations, ServiceCentral resolutions, and collaboration on process improvements. A Bachelor's degree in Business Adminstration, HR or Psychology plus 1 year of HRSS experience is

Qualifications

• Bachelor's Degree in Business Adminstration, Human Resources or Psychology.
• 1 year of HR Shared Services experience highly preferred
• Strong written and verbal communication skills - a must
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a can do attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred

Responsabilités

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

Connaissances

Communication skills

Workload planning

Initiative

Team & solo work

HR relationships

Customer care

Organisation

Quick learner

Adaptability

Excel knowledge

Formation

Bachelor's Degree in Business Adminstration, Human Resources or Psychology

Outils

Excel

Word

Description du poste

Job Summary

Provides centralized human resource services spanning ticket, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

The Role:

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

Job Requirements:

• Bachelor's Degree in Business Adminstration, Human Resources or Psychology
• 1 year of HR Shared Services experience highly preferred
• Strong written and verbal communication skills - a must
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a can do attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred

Work Setup: Hybrid (2x RTO in BGC, Taguig City)

Work Schedule: Night Shift (8PM - 5AM)

Work type: Contract (6 months duration)