HR Advisor I - Spanish Bilingual

Our Clients; Taguig; On-site; PHP 420,000 - 600,000; Full time

Job summary

Our Clients is seeking a People Services Global Hub Coordinator to provide first-level onboarding support and guidance across English and Spanish-speaking countries. The role involves processing onboarding documentation, HR system administration (SuccessFactors), and ensuring accurate data handling while aligning with company policies and SLAs.

You will work with SAP SuccessFactors, Support teams, and hiring managers to deliver a smooth onboarding experience and contribute to continuous

Qualifications

• Strong administrative capabilities across onboarding processes.
• Proficient in intermediate-advanced Excel for data tasks and reporting.
• Excellent written and verbal communication skills.
• Fluent or proficient in Spanish language is required.

Responsibilities

• Support onboarding activities for English and Spanish-speaking countries within SLA.
• Answer new hire queries from employees, managers, and HR in line with policies.
• Provide onboarding documentation including offer letters and contracts.
• Set up new hires in SuccessFactors and related HR systems.
• Coach line managers and new hires on onboarding tools and processes.
• Handle onboarding-related data and digital records with accuracy.

Skills

Admin skills

Excel skills

Communication skills

Spanish language

Education

HR/Business Studies degree

Tools

SAP SuccessFactors

Job description

About the role

People Services Global Hub Coordinators provide first level advice and support on key foundationand transactional activities (employee lifecycle, policies and procedures, HR systems) to the HRteam, Line Managers and Employees within company's which enables key customers to enhanceworkplace relations and productivity in line with Business Strategy. They are custodians andadministrators of all HR data.

What you will be doing

• Support onboarding activities for English and Spanish-speaking countries within agreedservice levels (SLA).
• Ensure new hire queries from employees, hiring managers, and HR are answeredaccurately, in compliance with policies and SLAs
• Role model personal commitment to Safety and company's Charter and Values during allonboarding interactions.
• Provide an engaging and accurate onboarding experience for new hires, measured bycustomer satisfaction surveys and feedback.
• Deliver onboarding support through ServiceNow and centralized phone support,
• Participate in continuous improvement initiatives and problem-solving activities to enhancethe onboarding process.
• Ensure accuracy of onboarding information and timely delivery of documentation to newhires, managers, and HR.
• Prepare and issue onboarding-related documentation (e.g., offer letters, employmentcontracts, induction packs, pre-employment compliance documents).
• Conduct HR system administration tasks related to onboarding, including setting up newhires in SuccessFactors and processing required job/position details.
• Coach and support line managers and new hires in the use of onboarding tools and HRsystems.
• Provide first-line guidance on onboarding policies, procedures, and processes viaServiceNow and HR support line.
• Manage digital storage of new hire documentation and onboarding records.
• Support mass onboarding activities and data uploads during hiring campaigns or largerecruitment projects.
• Participate in team and company-wide onboarding-related projects as required.
• Administer pre-employment checks for new starters across (English andSpanish-speaking countries).
• Coordinate onboarding learning requirements, including mandatory training assignments,validation of completions, and reporting.

What you will bring

• Strong administration skills.
• Intermediate-Advance Excel Skills.
• Ability to work with electronic processes and systems with extensive experience working withSAP SuccessFactors.
• An understanding of HR Policies & Procedures.
• An understanding of HR, payroll and superannuation/pension related legislation andstatutory requirements.
• 1 -3 years’ experience in a customer service
• Graduate qualifications in HR or Business Studies, an advantage, but not essential.
• Excellent communication skills – both written and verbal.
• Proficiency in the Spanish language required.