HR Advisor I - Spanish Bilingual

Our Clients; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Our Clients is seeking a People Services Global Hub Coordinator to provide first-level onboarding support across English and Spanish-speaking countries, handling HR systems, policies, and employee data.

You will work with ServiceNow and SAP SuccessFactors, ensure accurate documentation, respond to queries, and drive improvements in the onboarding experience for new hires and managers.

Qualifications

• Experience in onboarding and HR administration processes.
• Strong verbal and written communication skills.
• Proficient in Excel (Intermediate-Advanced).
• Experience with SAP SuccessFactors.
• Knowledge of HR policies and payroll-related rules.
• 1–3 years of customer service experience.
• Graduate qualifications in HR or business studies preferred.
• Spanish language proficiency required.

Responsibilities

• Support onboarding for English and Spanish-speaking countries within SLA.
• Answer new hire queries accurately and in line with policies.
• Set up onboarding documentation and pre-employment checks.
• Manage onboarding documentation and pre-employment checks.
• Set up new hires in SuccessFactors and update position data.
• Coach managers and new hires on onboarding tools.
• Provide first-line onboarding guidance via ServiceNow and HR support.
• Contribute to continuous improvement of onboarding processes.
• Assist with data uploads and mass onboarding campaigns.

Skills

Administration

Excel

SAP SuccessFactors

HR policies

HR payroll legislation

Customer service

HR degree

Communication

Spanish language

Education

HR or Business Studies degree

Tools

SAP SuccessFactors

Job description

About the role

People Services Global Hub Coordinators provide first level advice and support on key foundationand transactional activities (employee lifecycle, policies and procedures, HR systems) to the HRteam, Line Managers and Employees within company's which enables key customers to enhance workplace relations and productivity in line with Business Strategy. They are custodians and administrators of all HR data.

What you will be doing

• Support onboarding activities for English and Spanish-speaking countries within agreedservice levels (SLA).
• Ensure new hire queries from employees, hiring managers, and HR are answered accurately, in compliance with policies and SLAs
• Role model personal commitment to Safety and company's Charter and Values during all onboarding interactions.
• Provide an engaging and accurate onboarding experience for new hires, measured by customer satisfaction surveys and feedback.
• Deliver onboarding support through ServiceNow and centralized phone support,
• Participate in continuous improvement initiatives and problem-solving activities to enhance the onboarding process.
• Ensure accuracy of onboarding information and timely delivery of documentation to newhires, managers, and HR.
• Prepare and issue onboarding-related documentation (e.g., offer letters, employment contracts, induction packs, pre-employment compliance documents).
• Conduct HR system administration tasks related to onboarding, including setting up newhires in SuccessFactors and processing required job/position details.
• Coach and support line managers and new hires in the use of onboarding tools and HRsystems.
• Provide first-line guidance on onboarding policies, procedures, and processes viaServiceNow and HR support line.
• Manage digital storage of new hire documentation and onboarding records.
• Support mass onboarding activities and data uploads during hiring campaigns or large recruitment projects.
• Participate in team and company-wide onboarding-related projects as required.
• Administer pre-employment checks for new starters across (English and Spanish-speaking countries).
• Coordinate onboarding learning requirements, including mandatory training assignments, validation of completions, and reporting.

What you will bring

• Strong administration skills.
• Intermediate-Advance Excel Skills.
• Ability to work with electronic processes and systems with extensive experience working withSAP SuccessFactors.
• An understanding of HR Policies & Procedures.
• An understanding of HR, payroll and superannuation/pension related legislation and statutory requirements.
• 1 -3 years’ experience in a customer service
• Graduate qualifications in HR or Business Studies, an advantage, but not essential.
• Excellent communication skills – both written and verbal.
• Proficiency in the Spanish language required.