Specialist, HR Enablement and Support

Boehringer Ingelheim GmbH; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Boehringer Ingelheim GmbH is seeking an HR Enablement & Support specialist to maintain and improve global HR technology solutions. You will support Onboarding, Time Off, Recruitment, and Employee Central, ensuring SAP SuccessFactors and ServiceNow run smoothly.

The role emphasizes collaboration with Project & Process Managers, release management, and cross-functional teams across regions, with a flexible 24/5 global support schedule.

Qualifications

• 2–3 years in HR Services/HRIT focusing on Employee Central and SuccessFactors.
• Experience with end-to-end system rollouts and initiatives.
• International project experience and cross-geography collaboration.
• Business fluency in English; knowledge of GDPR/data regulations helpful.

Responsibilities

• Provide 2nd/3rd level support for global HR systems (SF, Hire-to-Retire).
• Gather and specify requirements for new tools or process enhancements.
• Manage system changes including release management and UAT testing.
• Coordinate with SSC, HR Process Management and IT/ext vendors to resolve issues.
• Ensure data consumer alignment and interface issue resolution with IT support.
• Analyze and resolve complex permissions, workflows, and business rules.
• Support global HR projects representing area of responsibility.

Skills

HR systems support

SuccessFactors

ServiceNow

Requirements gathering

Release management

UAT testing

Documentation

Stakeholder collaboration

English fluency

International experience

Job description

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties and Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
• Participate in global HR projects to represent the respective area of responsibility.

About our future employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
• Proven project management experience, including end-to-end system rollouts and implementation initiatives.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).