Specialist, HR Enablement and Support

Boehringer Ingelheim GmbH; Muntinlupa; On-site; PHP 600,000 - 760,000; Full time

Job summary

Boerhinger Ingelheim GmbH invites an HR Enablement & Support specialist to maintain and enhance global HR technology solutions worldwide from the Philippines. You will support Onboarding, Social Onboarding, Time Off, Recruitment and Employee Central while ensuring SAP SuccessFactors and ServiceNow operate effectively.

The role emphasizes collaboration with global stakeholders, release management, and UAT through end-to-end HR IT changes, with a focus on permissions, workflows, and business rules

Qualifications

• 2–3 years of HR Services/HRIT experience required.
• Proven project management experience.
• International project experience preferred.
• Business fluency in English.

Responsibilities

• Provide 2nd/3rd level support for global HR systems (SuccessFactors and Hire-to-Retire processes).
• Collaborate with Project & Process Managers to gather requirements for new tools or improvements.
• Manage business changes with impact analysis, configuration changes, testing (UAT) and documentation.
• Coordinate with SSC, HR Process Management and IT/ext. vendors to align processes and resolve issues.
• Ensure data alignment with data consumers inside/outside HR and work with IT on interfaces.
• Analyze and resolve complex issues related to permissions, workflows and business rules.
• Participate in global HR projects representing the area of responsibility.

Skills

2nd/3rd level support

HR systems troubleshooting

Cross-functional collaboration

Tools

SAP SuccessFactors

ServiceNow

Job description

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties and Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
• Participate in global HR projects to represent the respective area of responsibility.

About our future employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
• Proven project management experience, including end-to-end system rollouts and implementation initiatives.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).