HOUSEKEEPING ADMINISTRATOR

Aroya Cruises; Manila; On-site; PHP 335,000 - 446,000; Full time

Job summary

Aroya Cruises is seeking an experienced administrative professional to support the Executive Housekeeper and the housekeeping leadership on a shipboard assignment in Manila. You will organize documentation, maintain records, and ensure accuracy across logs and reports.

The role requires strong English, attention to detail, and the ability to coordinate with other departments to ensure smooth daily operations and guest satisfaction.

Qualifications

• Proven administrative experience, preferably in hospitality or cruise settings.
• Fluent in English, both spoken and written; other languages a plus.
• Strong organizational skills and ability to manage multiple tasks.
• Accurate recordkeeping, reporting, and confidentiality are essential.
• Clear, professional communication with all staff and departments.
• Comfort with digital systems, reporting tools, and MS Office.

Responsibilities

• Provide comprehensive administrative support to the Executive Housekeeper and team.
• Prepare, organize, and maintain housekeeping documentation and records.
• Ensure documentation is accurate, up-to-date, and properly filed.
• Maintain confidentiality of all departmental and crew information.
• Submit reports and logs within established timelines and when required.
• Coordinate daily housekeeping operations through effective communication.
• Disseminate shipboard updates and notices to the housekeeping team.
• Prepare pre-cruise operational documents and VIP-related paperwork.
• Assist with crew sign-on/sign-off administrative processes.
• Log maintenance issues and ensure proper submission to the Storekeeper.
• Attend daily briefings and support inter-departmental communication.
• Suggest improvements to administrative processes and efficiency.
• Assign crew for Bahkoor burning duties and track oud wood usage.
• Assist Executive Housekeeper with End-of-Cruise reports and Damaged Luggage Reports.
• Compile and submit the Housekeeping Guest Service Request log to the Executive Housekeeper.

Skills

Administrative support

Hospitality experience

English fluency

Organization

Attention to detail

Communication

System proficiency

Problem-solving

Adaptability

Team collaboration

Guest satisfaction awareness

Discretion confidentiality

Office software

Tools

Office software

Job description

• Provide comprehensive administrative support to the Executive Housekeeper, Assistant Executive Housekeepers, and Housekeeping Supervisors.
• Prepare, organize, and maintain all housekeeping documentation, logs, and records in a structured and accessible manner.
• Ensure all documentation is accurate, up to date, and properly filed in accordance with Company procedures and audit requirements.
• Maintain strict confidentiality of all departmental, operational, and crew-related information.
• Ensure all records and reports are completed accurately and submitted within established timelines.
• Support the coordination of daily housekeeping operations through effective communication and information distribution.
• Ensure all relevant shipboard updates, operational instructions, and notices are communicated promptly to the housekeeping team.
• Prepare and distribute pre-cruise operational documents, including VIP lists, special needs reports, and purchased In-Cabin Experience packages (e.g., minibars, laundry, decorations).
• Assist with administrative processes related to crew sign-on and sign-off.
• Ensure timely and accurate preparation and submission of all required reports to management.
• Coordinate with other departments (e.g., Guest Services, Technical, F&B) to support operational requirements.
• Maintain housekeeping notice boards with current, accurate, and relevant information.
• Log maintenance issues reported by the housekeeping team and ensure proper submission.
• Monitor office supply levels and raise requisitions through the Housekeeping Storekeeper as needed.
• Attend daily briefings and support effective communication flow within the department.
• Proactively identify and suggest improvements to administrative processes and operational efficiency.
• Assign crew members for Bahkoor burning duties on turnaround days and track consumption of oud wood on a per-cruise basis.
• Assist the Executive Housekeeper in compiling End-of-Cruise reports.
• Compile and submit the Damaged Luggage Report for each turnaround day.
• Generate the Housekeeping Guest Service Request (Otalio) log and submit it to the Executive Housekeeper on each turnaround day.
• Perform any additional duties as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.

Requirements

• Experience: Previous experience in administrative roles, preferably within hospitality or cruise industry.
• Language Skills: Fluent in English (spoken and written); additional languages are an advantage.
• Organizational Skills: Strong ability to manage multiple tasks, prioritize workload, and maintain structured documentation.
• Attention to Detail: High level of accuracy in handling records, reports, and administrative processes.
• Communication Skills: Clear and professional communication with all levels of staff and departments.
• System Proficiency: Comfortable working with digital systems, reporting tools, and office software.
• Problem-Solving: Ability to identify issues and ensure timely resolution through proper coordination.
• Adaptability: Ability to perform effectively in a fast-paced, dynamic shipboard environment.
• Team Collaboration: Strong teamwork skills, supporting coordination across the department and with other teams.
• Customer Awareness: Understanding of how administrative accuracy and efficiency impact guest satisfaction.
• Professional Conduct: Maintains integrity, discretion, and confidentiality at all times.

Documentation Requirements

Valid Passport

Valid Seaman’s Book

STCW Certification

Documentation related to the position

Contract length: 6 months on/ 2 months off

Embarkation as soon as possible.