SALES ASSISTANT-ONBOARD SHOPS

Aroya Cruises; Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Aroya Cruises seeks a Sales Associate to deliver exceptional guest service in the onboard shop. You will promote products, manage displays, process transactions, and assist guests in finding items, while ensuring stock is accurate and shelves are replenished.

Experience in fast-paced retail and shipboard operations is preferred. Must be able to stand long hours and lift up to 50 lbs; English fluency is required.

Qualifications

• 2+ years in a fast-paced retail environment.
• Shipboard retail experience highly preferred.
• Able to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Delivers unrivalled service and promotes products.
• Ensures product displays are visually appealing and merchandised.
• Processes payments and handles guest inquiries.
• Maintains stock, conducts inventory checks, and replenishes shelves.
• Keeps shop tidy and safe, and assists with vessel safety duties.

Skills

Customer service

Communication

Negotiation

Inventory techniques

English language

Education

High School diploma

Job description

Sales Associate

Reports to: Shop Manager

Job Description

• Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.
• Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
• Informs guests of special offers, new products and promotions.
• Assist guests to find the goods and products they are looking for.
• Handles guests’ complaints and queries.
• Processes payments.
• Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
• Conduct cycle counts, SKU checks and inventory preparation.
• Monitors stock levels and properly replenishes in a timely manner.
• Regularly checks that products are within their sell‑by date and respects the FIFO products life‑cycle (for perishable selling goods).
• Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
• Reports discrepancies and problems to the supervisor.
• Keeps the store tidy and clean, this includes hovering and mopping.
• Keeps up to date with special promotions and putting up displays.
• Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
• Prepares to multitask and take on additional duties as needed (including vessel safety duties).

Profile

• Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
• High School graduation certificate.
• At least 2 years’ experience in a fast pace retail environment.
• Previous shipboard retail experience highly preferred.
• Strong customer service, communication and negotiation skills.
• Knowledge of products and inventory techniques.
• Ability to stand for extended periods of time and move boxes weighing up to 50lbs.

Length of Contract

6 Months on / 2 Months off