Stateroom Steward (Japanese speaking) - MMC

Princess Cruises; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Private cabin

Travel to ship

Onboard facilities

Well-being program

Learning & development

World travel

Inclusive environment

Job summary

Princess Cruises is seeking a Stateroom Steward (Japanese speaking) based in Magsaysay, Philippines, reporting to the Rooms Division Supervisor. The role focuses on delivering exceptional stateroom service, maintaining cleanliness, and providing personalized guest experiences on the MMC contract.

Candidates should have a minimum of three years in housekeeping within premium hospitality, with fluent English and Japanese.

Qualifications

• Minimum of three (3) years of experience in housekeeping operations within a comparable hospitality environment.
• Experience servicing guest rooms/staterooms with high cleanliness standards.
• Premium or luxury hospitality experience preferred.

Responsibilities

• Deliver guest stateroom service, cleanliness, sanitation, and product standards per brand and KPI goals.
• Anticipate guest needs, address requests, and follow up on maintenance issues promptly.
• Upsell ship services, dining outlets, and beverages; participate in training and career development.

Skills

Housekeeping

Guest services

English fluency

Japanese fluency

Upselling

Job description

Stateroom Steward (Japanese speaking) - MMC

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Magsaysay (Philippines)

Reporting To: Rooms Division Supervisor

Description

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Stateroom Steward is responsible for consistently delivering guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals. They are accountable for addressing any shortfalls in product delivery that may negatively impact the guest experience and are responsible for providing timely, effective, and personalized resolutions to guest requests and concerns.
• The Stateroom Steward also supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. They anticipate and take ownership of guest needs and requests, and follow up on maintenance issues for timely resolution. They are knowledgeable about ship products, services, itinerary, and port information, and use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.
• The Stateroom Steward also takes every opportunity to upsell ship services, specialty dining outlets, and beverage options. They are knowledgeable about the Rooms Division's Shared Purpose, Core Values, and CRUISE Service Essentials, share best practices and efficiencies with the leadership team, and embrace company updates and strategies to deliver on their guest experience commitment. They complete mandatory and structured training programs to enhance their roles and prepare them for career path opportunities.

Skills, Knowledge & Expertise

• Minimum of three (3) years of experience in housekeeping operations within a comparable hospitality environment, such as a hotel or cruise ship.
• Experience in an equivalent role with responsibility for servicing guest rooms/staterooms, ensuring high standards of cleanliness, organization, and presentation.
• Prior experience in a premium or luxury hospitality environment is strongly preferred.
• Comprehensive knowledge of Public Health, Environmental, and Sanitation standards pertaining to stateroom servicing.
• Ability to consistently apply cleaning procedures, hygiene protocols, and safety standards in line with company and regulatory requirements.
• Familiarity with inspection processes and quality standards expected in high-end hospitality environments.
• Proficiency in English, both verbal and written, to effectively communicate with guests and colleagues in a multicultural environment.
• Proficiency in Japanese, both verbal and written, to support Japanese-speaking guests and deliver a personalized service experience.
• Strong understanding of the fundamentals of guest service, with the ability and willingness to consistently deliver exceptional service standards.
• Proven ability to anticipate guest needs, personalize interactions, and create memorable experiences.
• Natural inclination to "surprise and delight" guests, exceeding expectations throughout their cruise journey.
• Excellent communication skills, with the ability to interact confidently and effectively with guests and team members.
• Warm, friendly, and caring personality, contributing to a welcoming and professional atmosphere.
• Ability to build and maintain courteous and respectful relationships within a diverse, multicultural team.
• Highly motivated individual with a strong commitment to delivering excellence in all job duties.
• Attention to detail and pride in maintaining high-quality standards of cleanliness and presentation.
• Demonstrates professionalism, reliability, and a positive attitude at all times.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences, both for our guests and for one another.