Housekeeping Manager

Royal Caribbean Group; Metro Manila; Sur place; PHP 3 701 418 - 5 552 127; Plein temps

Résumé du poste

Royal Caribbean Group seeks a Housekeeping Manager to own the guests' experience related to cleanliness and visual impressions onboard. You will ensure seamless execution of premium service that is exceptional and memorable.

The role requires outstanding hospitality, communication, and organizational skills, plus effective decision-making abilities. You will train and lead Supervisors and Crew, maintaining a strong floor presence to deliver flawless guest service.

Qualifications

• Two to three years progressive Housekeeping managerial experience, preferable in upscale hotel, resort, or cruise ship.
• Shipboard experience is strongly preferred.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, equipment and PPE.
• Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew/management, leadership and coaching.
• Knowledge of HR policies and practices.
• Working knowledge of computers and software such as Excel, Word and related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos).
• Working knowledge of financial aspects, budgeting, cost containment, inventories and C&R.

Responsabilités

• Owns the guests experience related to cleanliness and visual impressions onboard, ensuring premium service.
• Take full ownership and accountability for maintenance and cleanness and flawless service delivery.
• Establish and maintain a positive working environment with open communication.
• Demonstrate strong training, leadership development and recognition with supervisors and crew.

Connaissances

Hospitality

Communication

Organizational skills

Decision-making

Leadership

Training and development

Crew management

Guest service

Formation

Bachelor's degree in hospitality management

Business administration or related field (international equivalent)

Outils

Excel

Word

SQM

OCIMS

Fidelio

LGA

Medallia

Kronos

Description du poste

• Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
• Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
• This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
• He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.
• He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.

QUALIFICATIONS

• Two to three years progressive Housekeeping managerial experience, preferable in an upscale hotel, resort, or cruise ship. Shipboard experience is strongly preferred.
• Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
• Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
• Knowledge of policies and practices involved in the human resources function.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.).
• Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
• Demonstrates strong results-oriented management style with proven successes.