Hotel Shift Manager: Service Excellence & Team Leadership

My Inn; Laguna; On-site; PHP 279,000 - 390,600; Full time

Job summary

A growing hotel establishment in Laguna is seeking a dedicated Hotel Shift Manager/Supervisor to oversee operations and enhance team performance. The ideal candidate will have 3-5 years of experience in a supervisory role within the food service or retail industry, with proven skills in customer service and team leadership. Responsibilities include managing various departments during shifts, handling guest concerns, and ensuring service quality and cleanliness. This position offers a dynamic environment and a chance to grow with the organization.

Qualifications

• 3-5 years of experience in a Supervisory or Managerial role within the Food Service or Retail industry.
• Proven experience in handling guest concerns effectively.
• Ability to manage and improve service quality.

Responsibilities

• Manage different departments during a shift, ensuring cleanliness and service quality.
• Make staffing decisions, including scheduling and hiring.
• Handle guest concerns and manage inventory levels.
• Uphold company culture and employee morale.

Skills

Team leadership

Customer service

Performance management

Job description

A growing hotel establishment in Laguna is seeking a dedicated Hotel Shift Manager/Supervisor to oversee operations and enhance team performance. The ideal candidate will have 3-5 years of experience in a supervisory role within the food service or retail industry, with proven skills in customer service and team leadership. Responsibilities include managing various departments during shifts, handling guest concerns, and ensuring service quality and cleanliness. This position offers a dynamic environment and a chance to grow with the organization.