Night-Shift Operations Supervisor – Travel & Hospitality

Gratitude Philippines; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A prominent customer service firm in Manila is looking for a Team Lead to manage customer service operations. The ideal candidate will have 1-2 years of supervisory experience in the travel or hospitality industry. Responsibilities include overseeing a team, handling customer inquiries, and ensuring service excellence. Strong leadership and communication skills are essential for this role, which offers a full-time position on-site in McKinley West.

Qualifications

• 1-2 years of experience as a Team Lead or Supervisor.
• Must have experience in the travel, hospitality, or airline industry in a BPO setting.
• Strong leadership and people management skills.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries.
• Provide technical and non-technical customer support in a walk-in service center.
• Manage and oversee the implementation of short-term activities within the team.

Skills

Customer service

Leadership

Communication

Education

Bachelor's degree

Job description

A prominent customer service firm in Manila is looking for a Team Lead to manage customer service operations. The ideal candidate will have 1-2 years of supervisory experience in the travel or hospitality industry. Responsibilities include overseeing a team, handling customer inquiries, and ensuring service excellence. Strong leadership and communication skills are essential for this role, which offers a full-time position on-site in McKinley West.