Operations Manager

My Inn; Laguna; On-site; PHP 279,000 - 390,600; Full time

Job summary

A growing hotel establishment in Laguna is seeking a dedicated Hotel Shift Manager/Supervisor to oversee operations and enhance team performance. The ideal candidate will have 3-5 years of experience in a supervisory role within the food service or retail industry, with proven skills in customer service and team leadership. Responsibilities include managing various departments during shifts, handling guest concerns, and ensuring service quality and cleanliness. This position offers a dynamic environment and a chance to grow with the organization.

Qualifications

• 3-5 years of experience in a Supervisory or Managerial role within the Food Service or Retail industry.
• Proven experience in handling guest concerns effectively.
• Ability to manage and improve service quality.

Responsibilities

• Manage different departments during a shift, ensuring cleanliness and service quality.
• Make staffing decisions, including scheduling and hiring.
• Handle guest concerns and manage inventory levels.
• Uphold company culture and employee morale.

Skills

Team leadership

Customer service

Performance management

Job description

We are seeking Hotel Shift Managers/Supervisors to be a part of our growing family. We are looking for dedicated individuals who are good at handling customers, and who can also bring out the best in their team members. The Shift Manager also makes sure that operations run smoothly during their shift and cleanliness, quality and service levels of the hotel are consistent and improving.

• Manages different departments (front-office, housekeeping, etc.) during a shift, including maintaining and improving cleanliness and service quality
• Makes staffing decisions including scheduling or hiring
• Handles guest concerns and manages inventory levels
• Upholds company culture and employee morale
• Other managerial and/or front office duties

• Preferably with 3-5 years of experience in a Supervisory, Management Trainee, or Managerial role within the Food Service or Retail industry.
• Proven experience in team leadership, including cashiering, customer service, scheduling, and performance management.