Restaurant Manager and Shift Manager - Laguna

Shakey’s Pizza Asia Ventures Inc. (SPAVI); Laguna; Sur place; PHP 420 000 - 660 000; Plein temps

Résumé du poste

Shakey’s Pizza Asia Ventures Inc. (SPAVI) is hiring a Manager to lead store operations, QSCH processes and guest experience in Laguna. You will oversee shift readiness, floor performance, cleanliness, and equipment maintenance while driving local marketing programs to boost trials and loyalty.

The role emphasizes people leadership, regular team meetings, and recognition of top performers as part of the store management team. Strong hospitality and problem-solving skills are required.

Qualifications

• Bachelor’s degree or higher in F&B services management, hospitality, tourism, business or related field.
• Experience as Shift Manager/Store Supervisor in food & beverage preferred.
• Strong leadership and people management capabilities essential.

Responsabilités

• Oversee QSCH management and shift readiness to ensure store is prepared for operation.
• Ensure excellent service and hospitality, especially during peak hours.
• Maintain cleanliness and organization of dining, restrooms, kitchen, prep areas and exterior where applicable.
• Engage guests to deliver a memorable dining experience and uphold product quality standards.
• Resolve guest concerns promptly and professionally.
• Manage closing shift procedures for smooth day-to-day setup.
• Lead store operations to consistently achieve excellent performance.
• Foster a positive work environment and develop team relationships.

Connaissances

People management

Leadership

Guest service

Marketing program execution

Formation

Bachelor's/College degree in F&B Services Management or related field

Description du poste

As a Manager,you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests’ concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.

Sales Building

• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Device and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree , Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets