Hotel Reservations Specialist — Onsite in Marikina

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A leading communications consultancy is seeking Customer Service Representatives for hotel reservations in Marikina. The role involves assisting guests with inquiries, modifications, and cancellations, ensuring smooth booking experiences. Candidates should be detail-oriented and customer-focused, with at least a high school education. This full-time on-site position provides competitive pay and growth opportunities within a supportive team environment.

Qualifications

• Customer-focused and detail-oriented.
• Basic computer literacy required.
• Willingness to work onsite is essential.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer Service

Problem Solving

Organizational Skills

People Skills

Strong Work Ethic

Education

High School or Senior High School graduate

College preferred

Job description

A leading communications consultancy is seeking Customer Service Representatives for hotel reservations in Marikina. The role involves assisting guests with inquiries, modifications, and cancellations, ensuring smooth booking experiences. Candidates should be detail-oriented and customer-focused, with at least a high school education. This full-time on-site position provides competitive pay and growth opportunities within a supportive team environment.