Hotel Reservations Agent Onsite Career Growth Metro Manila

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth opportunities

Paid training

Job summary

A leading customer service consultancy is hiring Hotel Reservations Customer Service Representatives in Marikina. The role requires handling booking inquiries and providing a smooth customer experience. Candidates should be detail-oriented and able to work on-site, with high school education preferred. This position includes opportunities for career growth and offers a supportive team environment. Training is provided on hotel reservation systems. Competitive pay and incentives are available.

Qualifications

• Customer-focused and detail-oriented mindset.
• Basic computer literacy required.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer Service

Problem Solving

Detail-Oriented

Technical Skills

Interpersonal Skills

Education

High School or Senior High School graduate

Job description

A leading customer service consultancy is hiring Hotel Reservations Customer Service Representatives in Marikina. The role requires handling booking inquiries and providing a smooth customer experience. Candidates should be detail-oriented and able to work on-site, with high school education preferred. This position includes opportunities for career growth and offers a supportive team environment. Training is provided on hotel reservation systems. Competitive pay and incentives are available.