Hotel Reservations & Chat Support Specialist | Onsite

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A hospitality-focused service provider is seeking Hotel Reservations Customer Service Representatives in Rizal. The role involves assisting guests with booking inquiries, cancellations, and modifications while providing accurate information and ensuring a smooth reservation experience. Candidates should be detail-oriented and customer-focused, with at least a high school education. This position is full-time and onsite in Metro Manila, offering competitive pay and opportunities for career growth.

Qualifications

• High School or Senior High School graduate; college preferred.
• Detail-oriented and customer-focused.
• Basic computer skills are necessary.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking modifications and cancellations.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate (College preferred)

Job description

A hospitality-focused service provider is seeking Hotel Reservations Customer Service Representatives in Rizal. The role involves assisting guests with booking inquiries, cancellations, and modifications while providing accurate information and ensuring a smooth reservation experience. Candidates should be detail-oriented and customer-focused, with at least a high school education. This position is full-time and onsite in Metro Manila, offering competitive pay and opportunities for career growth.