Hotel Reservations Specialist – Nights & Weekends Onsite

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A leading communications consultancy in Caloocan is looking for a Hotel Reservations Customer Service Representative. The role includes assisting guests with booking inquiries, providing accurate information, and maintaining satisfaction metrics. Ideal candidates should be detail-oriented and customer-focused, with a high school diploma. The position offers competitive pay and career growth in a supportive team environment. This is an on-site position in Metro Manila.

Qualifications

• Must be a High School or Senior High School graduate.
• Customer-focused with strong attention to detail.
• Basic computer literacy required.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate

College preferred

Job description

A leading communications consultancy in Caloocan is looking for a Hotel Reservations Customer Service Representative. The role includes assisting guests with booking inquiries, providing accurate information, and maintaining satisfaction metrics. Ideal candidates should be detail-oriented and customer-focused, with a high school diploma. The position offers competitive pay and career growth in a supportive team environment. This is an on-site position in Metro Manila.