Voice / Non Voice Account - Fixed Weekends Off - Hotel Booking

Recruitify_HR; Marikina; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Weekends off

Training & onboarding

Incentives

Career growth

Friendly environment

Job summary

Recruitify_HR is hiring Online Assistants for our Hotel Reservation team in a non-voice role. You will manage hotel bookings, changes, and inquiries through chat and email, ensuring accurate information and high-quality service.

The role emphasizes careful attention to detail, strong written English, and the ability to work onsite on shifting schedules with weekends off.

Qualifications

• Excellent written English communication skills.
• High attention to detail and strong customer focus.
• Proficient in using computers and typing.
• Willing to work onsite with shifting schedules.

Responsibilities

• Handle hotel reservation inquiries via chat and email.
• Assist customers with bookings, changes, and inquiries.
• Provide information on room availability, pricing, and policies.
• Record and update reservation details in internal systems.
• Follow company guidelines for quality and compliance.

Skills

Written English

Attention to detail

Typing speed

Computer literacy

Education

High school diploma

Job description

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.

Qualifications

• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

What We Offer

• Weekends off (Monday to Friday schedule)
• Paid training and onboarding support
• Competitive salary plus incentives
• Career growth and promotion opportunities
• Friendly and professional working environment