Voice / Non Voice Account - Fixed Weekends Off

Recruitify_HR; Marikina; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Weekends off

Paid training

Salary incentives

Career growth

Friendly environment

Job summary

Recruitify_HR is seeking experienced Online Assistants to join our Hotel Reservation team in a non-voice role. You will assist customers via chat and email with hotel bookings, changes, and inquiries, delivering accurate information and friendly service.

This onsite position offers a Monday-to-Friday schedule with weekends off, paid training, and opportunities for career growth within a professional environment.

Qualifications

• High school graduate (K-12 or Old Curriculum).
• At least 6 months BPO or non-voice customer service experience.
• Excellent written English communication.
• Detail-oriented with a customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

Responsibilities

• Handle hotel reservation inquiries, bookings, confirmations, and cancellations via chat and email.
• Provide accurate information on room availability, pricing, and policies.
• Ensure high-quality written customer service in all interactions.
• Record and update customer and reservation details in internal systems.
• Follow company guidelines for quality and compliance.

Skills

Excellent written English

Attention to detail

Customer-focused

Typing speed

Computer skills

Onsite work

Education

High school diploma

Job description

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.

Qualifications

• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

What We Offer

• Weekends off (Monday to Friday schedule)
• Paid training and onboarding support
• Competitive salary plus incentives
• Career growth and promotion opportunities
• Friendly and professional working environment