Hotel Reservations & Guest Services Specialist

Solaire Resort; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Solaire Resort, Parañaque, Philippines, is seeking a detail-oriented Reservations Agent to handle room and restaurant bookings across emails, calls, and central systems. You will manage availability, forecast occupancy, and communicate policies clearly to guests and travel partners.

Ideal candidates have experience in reservations or call centers within hospitality, solid English communication, and the ability to work with hotel facilities, F&B outlets, and events information to enhance guest

Qualifications

• Experience in Reservations or call centers is advantageous.
• Knowledge of hotel facilities and services.
• Strong communication and organizational skills.

Responsibilities

• Process room and restaurant reservations across multiple channels.
• Determine room rates based on hotel policies.
• Track availabilities and forecast occupancy.
• Coordinate wake-up calls and other guest services.
• Respond to inquiries promptly with accurate information.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Attention to detail

Tools

PABX

Hotel reservation systems

CRM systems

Job description

Solaire Resort, Parañaque, Philippines, is seeking a detail-oriented Reservations Agent to handle room and restaurant bookings across emails, calls, and central systems. You will manage availability, forecast occupancy, and communicate policies clearly to guests and travel partners.

Ideal candidates have experience in reservations or call centers within hospitality, solid English communication, and the ability to work with hotel facilities, F&B outlets, and events information to enhance guest