Premium Guest Relations & Events Host

Solaire Resort; Parañaque; On-site; PHP 446,000 - 725,000; Full time

Job summary

Solaire Resort and Casino in Parañaque is seeking a guest services professional to gather patron feedback, promote in-house programs, and assist Event & Promotion with event execution. You will anticipate players’ needs, build rapport for acquisitions and retentions, and ensure confidentiality across company records.

The role supports smooth mass gaming floor operations, invites players to promotions, and coordinates reservations for hotel rooms, airport transfers, and dining.

Responsibilities

• Gathers feedback from patrons to enhance development of new events and other incentives in the property and promote in-house programs and promotions as well as help Event & Promotion in the execution of events & promotions.
• Anticipates customers’ needs and problems for all players in Solaire Resort and Casino
• Builds a strong network/rapport with customers for acquisitions and retentions.
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines.
• Finds valuable customers on the floor and ensures a high level of service is rendered.
• Ensures that the mass gaming floor operations run smoothly.
• Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.
• Offers complimentary F&B, room stays, and other perks based on player gaming activity.
• Assists patrons with hotel, limo, and restaurant bookings.
• Protects the confidentiality of all company files and documents under their immediate control.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.

Job description

Solaire Resort and Casino in Parañaque is seeking a guest services professional to gather patron feedback, promote in-house programs, and assist Event & Promotion with event execution. You will anticipate players’ needs, build rapport for acquisitions and retentions, and ensure confidentiality across company records.

The role supports smooth mass gaming floor operations, invites players to promotions, and coordinates reservations for hotel rooms, airport transfers, and dining.