Email and Chat Support - Hotel Booking Agent

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A leading communications consultancy in Caloocan is looking for a Hotel Reservations Customer Service Representative. The role includes assisting guests with booking inquiries, providing accurate information, and maintaining satisfaction metrics. Ideal candidates should be detail-oriented and customer-focused, with a high school diploma. The position offers competitive pay and career growth in a supportive team environment. This is an on-site position in Metro Manila.

Qualifications

• Must be a High School or Senior High School graduate.
• Customer-focused with strong attention to detail.
• Basic computer literacy required.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate

College preferred

Job description

Email and Chat Support - Hotel Booking Agent

Caldwell Communications Consultancy Philippines

On-site - Caloocan No Exp Required High/Senior High School Full-time

Chat

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment

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