Hotel Reservation Agent (CSR) | Non-Voice - Pure Chats | Up to 30k Monthly

Metacom Careers; Makati; Vor Ort; PHP 285.000 - 385.000; Vollzeit

Benefits dieser Stelle

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay and government-mandated

Zusammenfassung

Metacom Careers in Pasig City is hiring a Hotel Reservation Agent (Non-Voice CSR) to handle chat and email-based reservations. This full-time onsite role requires no prior experience and offers a supportive training program.

You will manage bookings, answer questions on rates, availability, and policies, and maintain accurate records. Candidates should have good written English and basic computer/typing skills, with shifting schedules. Salary up to 30,000 PHP per month plus benefits.

Qualifikationen

• High school to college graduates accepted.
• No prior hotel reservation experience required.
• Strong written English communication skills.
• Basic computer and typing abilities.
• Willing to work onsite with shifting schedules.

Aufgaben

• Handle hotel reservation inquiries through chat and email.
• Assist guests with booking, modifying, and canceling hotel reservations.
• Provide information about room availability, rates, amenities, and hotel policies.
• Address booking concerns and payment inquiries.
• Maintain accurate records of customer interactions.
• Provide timely and professional written assistance to customers.

Kenntnisse

Written English

Typing

Basic computer skills

Ausbildung

High School

Senior High School

College Undergraduate

College Graduates

Jobbeschreibung

What We Offer

• Salary package up to ₱30,000 per month
• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay and government-mandated benefits

Position

Hotel Reservation Agent (Non-Voice CSR)

• Non-voice hotel reservations and hospitality account
• Chat and email-based customer support
• Full-time employment
• Onsite work setup
• Shifting schedule
• No experience required

Qualifications

• Accepting High School, Senior High School, College Undergraduate, and College Graduates
• No BPO or hotel reservation experience required
• Good written English communication skills
• Basic computer and typing skills
• Willing to work onsite and shifting schedules

Job Description

• Handle hotel reservation inquiries through chat and email
• Assist guests with booking, modifying, and canceling hotel reservations
• Provide information about room availability, rates, amenities, and hotel policies
• Address booking concerns, payment inquiries, and reservation issues
• Maintain accurate records of customer interactions
• Provide timely and professional written assistance to customers

Location

Pasig City — Onsite